Customer Success Team Lead

Carwow.es

Lead a team of Customer Success Executives at Carwow, driving performance and maximizing sellers' chances of selling vehicles. Ensure exceptional service while fostering team collaboration and growth.

Posted 7/6/2026full-timeWinnersh • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Lead and manage a team of Customer Success Executives responsible for assessing and successfully listing cars for sale in daily auctions.
Drive the team to achieve daily and weekly volume and conversion targets.
Provide coaching, mentoring and ongoing support.
Monitor team performance against key metrics and identify improvement opportunities.
Manage the team pipeline, balancing workload, opportunities and SLAs.
Conduct regular team meetings to communicate updates, share best practices and address challenges.
Recruit, train and onboard new team members.
Handle escalated seller enquiries and resolve complex issues.
Collaborate with other team leaders and departments to ensure efficient workflows.
Contribute to team strategies and initiatives that improve the seller experience and support business growth.
Foster a positive, collaborative team environment built on open communication and mutual respect.

Requirements

What you’ll need

Proven experience in a team leadership role within outbound sales, customer success or customer service.
Experience managing team performance in a target-driven environment.
Excellent communication, interpersonal and coaching skills.
Strong analytical and problem-solving abilities with experience identifying trends, analysing data and implementing solutions.
Ability to work independently and collaboratively.
Experience using CRM systems and other relevant software.
Flexibility to work 37.5 hours per week between 9am–7pm, Monday to Sunday, on a rotating shift basis.
Hybrid working with a minimum of three days per week in the office.

Benefits

Comp & perks

Competitive comp package
28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!
Employee-friendly share options
Pension scheme via Royal London - up to 5% company contribution
Vitality private healthcare insurance
Life Assurance - 4x annual salary
Monthly coaching sessions with Spill - our mental wellbeing partner
Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
Bubble childcare support and discounted nanny fees for little ones
'Work from abroad for a month' annual scheme
Generous learning and development budget
£500 home office budget

ATS Keywords

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Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborationFlexibility