CarringtonCrisp

Analyst

• Process, review, and approve funds transfers in accordance with policy and procedure with a high level of accuracy.
• Process and track bank signatory changes, new bank account requests, and other related account maintenance tasks.
• Maintain account information logs and authorized signatory list for the group and its subsidiaries.
• Process and resolve positive pay exceptions, stop/void requests, and related processes each day.
• Produce and maintain daily/monthly/quarterly Treasury operation related reports.
• Reporting on user’s access to banking systems and perform administrative activities to ensure adherence with compliance and security standards.
• Assist with the annual unclaimed property reports for all Carrington Companies and affiliates, in accordance with state requirements and company procedure.
• Escalate issues and challenges in the departments process and suggest procedural updates that can enhance and streamline processes / workflow.
• Liaison with external service providers and financial institutions to resolve research requests and other daily maintenance items from the various business units the department supports.

Treasury Wire Desk, Analyst

Customer Support

• Answer incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
• Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in most situations and in compliance with all applicable regulations.
• Refer highly complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Direct mortgage lending inquiries to the appropriate lending division of the designated White Label client, ensuring seamless customer experience.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in White Label system.
• Perform other duties as assigned.

Customer Service Specialist II, White Label

• Answer incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
• Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
• Refer more complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Direct mortgage lending inquiries to the appropriate lending division of the designated White Label client, ensuring seamless customer experience.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in White Label system.
• Perform other duties as assigned.

Customer Service Specialist I, White Label

Collections

• Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
• Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• May function as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, vendors for REO properties, vendors for REO properties, modification/refinance requests, repayment plans, and additional mortgages activities.
• Perform other duties as assigned.

Early Stage Collections Specialist, II

• Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
• Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
• Refer more complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Perform other duties as assigned.

Customer Service Specialist, I

Security Engineer

• Responsible for cybersecurity, data security, governance, and compliance across IT, cloud, applications, and enterprise data platforms.
• Has core security engineering responsibilities with advanced data protection, compliance, and Microsoft Purview capabilities.
• Protects organizational systems and information assets against unauthorized access, disclosure, modification, or destruction, while ensuring compliance with regulatory, legal, and contractual obligations.
• Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

IT Security Analyst

• Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
• Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
• Refer more complex or complicated calls to qualified team member.
• Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Knowledge of Fair Debt Collection Practices Act preferred.
• Knowledge of relevant and industry-specific computer software packages preferred.
• Basic negotiation skills.
• Ability to understand problems and to collaborate and explore alternative solutions.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

Customer Service Specialist

Manager

• Main contact of communication and support between the loan set up department and the various departments and individuals of the company throughout the process of the set-up of the loan, includes but not limited to Account Executive(s), Underwriting, Quality Control, Docs and Funding.
• Overseeing the Loan Set-Up department to ensure the daily input of loan applications submissions from wholesale brokers are completed.
• Oversee the operations outward facing to the external customer to ensure all service level agreements are met.
• Train all associates on all current policies/procedures as well as on-going revisions.
• Review process flows to continually improve or streamline workflow.
• Ensure appropriate staffing levels and appropriate back up is available at all times.
• Maintain highly confidential information concerning loan applicants

Loan Set-Up Manager

Engineer

• Manages the daily network operations of the LAN, WAN, and Security environments.
• Maintains network services necessary for the daily operation of all affiliate companies.
• Performs analysis and monitoring of network equipment and software.
• Assists with the design and update of workflow and network traffic documentation.

Network Engineer, I

QA Engineer

• Responsible for the timely and accurate response to audit and compliance requests for the enterprise while also ensuring that the IT department itself is in compliance with all internal and external policies and procedures.
• Assist with providing evidence in response to audit engagements, assessments/state exams, or due diligence requests.
• Evaluate evidentiary documentation for accuracy and completeness and reconcile evidence and other assessment and due diligence documentation to ensure compliance with audit controls, regulatory and/or client requirements.
• Create and maintain a repository of support documentation for audit/assessment submissions to ensure consistency across all requests.
• Actively engage appropriate resources and function as project coordinator to ensure a timely and accurate response to requests.
• Support the annual government certification activities, including the NIST and SSAE engagements, which requires timely procurement and delivery of documents, report requests and meeting coordination.
• Ensure the continuity and accuracy of audit, regulatory and due diligence responses.
• Review the IT Department policies and procedures to ensure that they are up to date and accurate at all times and make recommendations when updates are needed.
• Maintain detailed communication on all requests, providing progress updates and completion status to manager and other relevant stakeholders.
• Establish a strong rapport and coordinate with applicable business unit(s) and departmental contacts to procure appropriate evidence as needed.
• Continually monitor the IT policies and procedures as well as the IT components of business processes and proactively seek out opportunities to identify potential process improvements and/or make recommendations for changes to ensure compliance.

IT Quality Assurance and Compliance Analyst

• Contact borrowers in the early stages (1-59 days) of delinquency to counsel and negotiate payment arrangements
• Evaluate borrower’s ability to pay and collect financial information in compliance with regulations
• Educate borrowers on alternative solutions (repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or refinancing)
• Use automated dialing system (Aspect Dialer) for inbound and outbound calls
• Negotiate reasonable payment arrangements and initiate and explain required documents for Request for Mortgage Assistance packages
• May function as the single point of contact for a borrower and escalate to licensed Loss Mitigation associate when needed
• Provide status on payments and payoff inquiries; verify payment history and process payments
• Assist with loan servicing website payments, denied access, and password resets
• Respond to escrow, loss draft and closing document inquiries
• Provide status on servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgage activities
• Support inbound Customer Service during high-volume days
• Perform duties in accordance with company policies and applicable US state and federal laws

Bilingual Early Stage Collections Specialist, I

Business Analyst

• Provide oversight of loan pools, including reviewing delinquency status, valuations, loan characteristics, and borrower workout paths, ensuring accurate maintenance of internal applications and applications of strategic decision‑making.
• Manage and enhance existing and evolving processes and recurring reporting both internally and with investors and counterparties.
• Oversee loss mitigation and litigation‑related loan assessments, evaluating eligibility, completeness, attorney input, and settlement opportunities to guide strategy on files.
• Exercise independent judgment in evaluating loan‑level risks, identifying exceptions, and escalating issues with material financial impact.
• Coordinate across mortgage servicing departments to resolve complex loan level issues and confirm correct data, documentation, and regulatory alignment.
• Perform diligence and analysis of assets in both buy and sell transactions.
• Support large‑scale loan transfers and acquisition reviews by coordinating data delivery, identifying documentation gaps, and ensuring timely preparation of reports, collateral, and diligence packages.