Vendor Management Manager, CMS

CarringtonCrisp

Vendor Management Manager responsible for overseeing vendor staff and ensuring compliance at Carrington Mortgage Services. Establish processes for vendor management to enhance operational efficiency.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $82,500 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Carry out management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
Oversee all aspects related to the CMS Vendor Management department personnel and third-party vendor relationships.
Oversee vendor onboarding due diligence requirements according to Company policy.
Proactively review and analyze current business processes and identify opportunities to increase compliance and operational efficiencies.
Prepare risk assessments of new and existing vendors and develop strategies and procedures to minimize risk.
Manage, monitor, and track compliance of all third-party vendors to regulatory and internal policy by ensuring activities adhere to established service level.
Oversee and monitor vendor complaints according to Company Policy. Assess and assign risk tolerance based on regulatory requirements. Manage action plans as needed to ensure compliance.
Serve as first point of contact if vendors are non-responsive to team requests. Escalate items immediately if vendor remains non-compliant.
Oversee monthly vendor scorecard review process. Including but not limited to timely completion, performance analysis, action plan documentation and follow up. Ensure proper tracking, measurement, and reporting to evaluate vendor performance using the vendor scorecard performance and monthly trending analysis.
Oversee vendor scorecard meetings to ensure active follow up on automation and business unit requirements.
Reports to company Senior Management on third party vendor performance, compliance status, quality of services provided, etc.
Monitor, evaluate, and approve department forms, job aides and/or documents to ensure compliance and timeliness as it relates to vendor management.
Conduct periodic risk reviews of critical/high risk vendors.
Manage VM Quality Assurance team day-to-day operations.
Manage and conduct periodic performance review meetings with associates.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and work experience.
Five (5) or more years of vendor management experience with vendor management experience within mortgage servicing.
Demonstrated experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.
Three (3+) or more years of supervisory experience.
Thorough knowledge of the vendor management process.
Effective communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
Ability to prioritize and multi-task in a fast paced ever changing environment.
Ability to organize and meet deadlines.
Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.
Ability to organize and prioritize work schedules of others on long-term basis.
Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementrisk assessmentcompliance monitoringperformance analysiscontract negotiationservice level agreementsvendor onboardingbusiness process analysisquality assurancevendor scorecard

Soft Skills

effective communicationnegotiation skillsinterpersonal skillsanalytical skillsproblem-solving skillsorganizational skillsdecision-makingmulti-taskingtime managementpresentation skills