Customer Service Representative
Capital Blue Cross
React
Bilingual Customer Service Specialist I
CarringtonCrisp
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Provide excellent customer service by answering a large volume of incoming and outbound calls regarding existing mortgage loans.
- Resolve customer issues quickly while providing accurate and timely information within company policies and applicable regulations.
- Handle least complex inbound calls and escalate more complex calls as appropriate.
- Set up and route process tasks, contact supporting departments via email or phone as needed.
- Track, follow-up and complete customer call backs to ensure inquiry resolution.
- Collect payments when necessary and appropriate.
- Document call details in the mortgage servicing system.
- Perform other duties as assigned.
Requirements
- Required to be fully bilingual English/Spanish.
- High school diploma or equivalent work experience.
- Customer service/call center experience preferred, but not required.
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
