Bilingual Case Manager, Spanish Speaking
Pair Team
ABA Clinic Administrator
Carolina Center for ABA & Autism Treatment
full-time
Posted on:
Location Type: Office
Location: Raleigh • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist with scheduling, patient services, administrative tasks, and ensuring a smooth clinic workflow
- Serve as the face, voice, and first impression of KBH; greet clients and act as initial point of contact
- Manage clinic communications: email, phone calls, voicemail, and facilitate inquiry calls and warm hand-offs
- Maintain file and EMR organization under HIPAA regulations; ensure confidentiality and sign-in procedures
- Create materials for clinical staff and manage office tasks (copies, laminating, faxes)
- Ensure clinic 'Tour Ready' through routine walkthroughs; maintain cleanliness, safety, and schedule facility maintenance
- Manage clinic budgets, inventory, and procurement for community building and office supplies
- Support clinic scheduling, client shadow opportunities, and assist clinical staff to ensure client safety and dignity
- Manage technical equipment and assignment of data-collection tablets to clinical personnel
- Organize staff events, assist with outreach, support onboarding, and maintain positive relationships with clients, families, and referral sources
- On-site role, Monday through Friday, 8am to 5pm
Requirements
- Entry-level position.
- Experience in customer service
- Some office experience; up to a year of office experience preferred.
- Experience working with children strongly preferred.
- Must be comfortable working with children with special needs.
- Highly organized, self-motivated individual with the ability to work comfortably without continuous oversight
- Proactive and entrepreneurial self-starter, with the ability to handle multiple projects in parallel
- Unwavering focus on customer service and delivering an unparalleled client experience.
- Team player with the ability to work in a fast-paced environment with a solution-oriented mindset
- Strong proficiency with Microsoft Office (Microsoft Word, Excel, and Outlook)
- Able to lift at least 25 pounds.
Benefits
- Great opportunity for growth
- We are committed to creating a diverse environment and we are proud to be an equal opportunity employer.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceoffice experienceEMR organizationbudget managementinventory managementdata-collection tabletsschedulingadministrative tasksconfidentialityHIPAA regulations
Soft skills
highly organizedself-motivatedproactiveentrepreneurialteam playersolution-orientedability to handle multiple projectsstrong interpersonal skillsability to work without oversightfocus on client experience
