Operations

• Provide patient intake and support via phone, email, and text; scheduling and coordination of patient/provider matching and insurance verification
• Manage ad hoc projects across the Patient Operations team such as missing intakes, waitlist management, and bi-annual insurance verification
• Cross-department collaboration for patient support, backup support, and knowledge sharing
• Maintain a customer service mindset and demeanor to ensure positive patient experiences
• Answer patient phone calls, texts, and email inquiries according to department standards
• Serve as the first point of contact for prospective patients and provide informative introductions to Rivia Mind services
• Demonstrate professionalism and patience during challenging or emotionally sensitive interactions
• Conduct verification of benefits and update patient charts with coinsurance, copay, out-of-pocket, and deductible information
• Schedule new intakes, inform patients of next steps, and act as a liaison between patients and providers
• Contribute to department initiatives including processing external referrals and ensuring accurate intake of referral information
• Respond promptly and professionally to priority referrals with empathy and commitment to a seamless patient experience
• Maintain patient confidentiality and comply with HIPAA regulations
• Support practice workflow by completing documentation before intake and assisting with office coverage
• Be available in-office at least once weekly to support provider and patient needs and help maintain a welcoming office environment
• Participate in team meetings and contribute to a collaborative, growth-oriented work culture

Patient Operations Coordinator

Operations Manager

Coordinator, Student and Facilities Operations

Operations Development Specialist

VP, Growth Strategy and Operations

Engenheira de Inteligência Artificial – Operations