Call Center Nurse, RN-BSN
MPF Federal, LLC
Salary
💰 $35 per hour
Job Level
Mid-LevelSenior
About the role
- Provide telehealth triage for MPF Federal’s 24/7 Nurse Advice Line supporting veterans and their families
- Assess callers using evidence-based protocols to triage symptoms
- Deliver immediate care advice and recommend appropriate next steps (self-care to urgent care)
- Offer health education about medications, test results, and chronic condition management
- Perform crisis triage for behavioral health, emergency, and complex calls with empathy
- Accurately document interactions in the EHR and follow compliance protocols
- Collaborate with leadership and fellow remote RNs as part of a supportive remote team
- Participate in approximately 6 weeks of paid full-time training (Monday–Friday, 8:00 AM – 4:30 PM) and ongoing schedule commitments
Requirements
- 5+ Years of Recent Hands-On Acute Care RN Experience
- ER or Med-Surg strongly preferred
- Current Compact RN License in good standing from the state you are physically in
- BSN Degree from an accredited American university
- Confidence with phone-based care and multi-screen computer systems
- Strong clinical judgment, emotional intelligence, and documentation skills
- Mission-first mindset and passion for serving military-connected communities
- Experience with behavioral health, mother-baby, and/or peds (bonus)
- Past work in telehealth, triage, or call center nursing (bonus)
- Familiarity with military healthcare systems or VA patients (bonus)
- Must have a hard-wired Ethernet internet connection (Wi‑Fi only, satellite, or radio internet is not acceptable)
- Quiet, distraction-free home office space with a door for HIPAA compliance
- Metrics-driven environment – ability to meet quality, handle time, and documentation goals
- Must be a U.S. Citizen
- Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
- Must be willing and able to obtain licenses in all 50 states (employer assistance provided)
