Carolina Center for ABA & Autism Treatment

Intake Specialist

• Coordinate scheduling of consultations, tours, and assessments
• Communicate with clients, families, caregivers, and referral partners about appointment details, required documentation, and assessment procedures
• Provide first-line support for routine scheduling, forms, and logistics questions, directing clinical questions to the BCBA or Clinic Director
• Collect, review, and organize intake information, historical records, educational documentation, and consent forms
• Enter, upload, and maintain accurate and timely records in the EMR system
• Track case progress through intake process stages
• Serve as liaison to families referred for a diagnosis, assisting with referral coordination and care navigation
• Create, refine, and implement workflow and process enhancements to improve efficiency and throughput
• Partner with the Director of Workforce Planning & Client Experience to compile, analyze, and communicate operational and client experience data trends
• Contribute to report templates and systemized documentation tools
• Ensure compliance with HIPAA and KBH privacy standards in communications and data management
• Communicate updates promptly and professionally with clinicians, clients, and caregivers