Intake Specialist

Carolina Center for ABA & Autism Treatment

Intake Specialist coordinating family intake for Kind Behavioral Health’s autism ABA services. Supporting scheduling, documentation, care navigation, and intake process improvement remotely.

Posted 8/19/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client intake operations, including scheduling, documentation management, and compliance with HIPAA standards. Proficient in data analysis and process improvement to enhance operational efficiency and client experience.

Highest-signal resume keywords

Client Intake Operations ManagementData Analysis and ReportingHIPAA ComplianceCentralReach Practice Management SoftwareCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake CoordinationDocumentation ManagementData EntryProcess ImprovementWorkflow Enhancement

Soft Skills

Professional CommunicationProblem SolvingAttention to DetailTrust BuildingOrganizational Skills

Tools & Technologies

EMR SystemExcelReporting Tools

Industry Keywords

Autism ServicesABA ServicesClient ExperienceCare NavigationPrivacy Standards

About the role

Key responsibilities & impact

Coordinate scheduling of consultations, tours, and assessments
Communicate with clients, families, caregivers, and referral partners about appointment details, required documentation, and assessment procedures
Provide first-line support for routine scheduling, forms, and logistics questions, directing clinical questions to the BCBA or Clinic Director
Collect, review, and organize intake information, historical records, educational documentation, and consent forms
Enter, upload, and maintain accurate and timely records in the EMR system
Track case progress through intake process stages
Serve as liaison to families referred for a diagnosis, assisting with referral coordination and care navigation
Create, refine, and implement workflow and process enhancements to improve efficiency and throughput
Partner with the Director of Workforce Planning & Client Experience to compile, analyze, and communicate operational and client experience data trends
Contribute to report templates and systemized documentation tools
Ensure compliance with HIPAA and KBH privacy standards in communications and data management
Communicate updates promptly and professionally with clinicians, clients, and caregivers

Requirements

What you’ll need

High school diploma or equivalent and 3-4 years experience serving as an intake specialist (or equivalent role) with demonstrated success managing client intake operations, required
Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, Operations Management, or related field and 2+ years experience serving as an Intake Specialist (or equivalent role) with demonstrated success managing client intake operations, preferred
Excellent customer service for caregivers and clinicians
Ability to build trust and maintain professionalism throughout the intake process
Ability to analyze data, prioritize tasks, solve problems under pressure, and ensure timely follow-through
Ability to organize and manage multiple, shifting priorities while maintaining attention to detail and process integrity
Clear and professional verbal and written communication with caregivers and clinical staff
Experience in autism or ABA service environments, preferred
Experience using practice management software; CentralReach preferred
Experience with Excel or reporting tools to monitor key metrics
Exposure to continuous improvement work, including reducing process inefficiencies, improving intake throughput, and streamlining processes
Ability to comply with HIPAA and privacy standards

Benefits

Comp & perks

Full-Time employment
Remote work arrangement
Equal opportunity and diverse work environment