CARMS

Business Analyst

• Build and maintain trusted relationships with partner organizations and members
• Lead conversations with partners to understand needs, challenges, and emerging trends
• Represent the organization at external meetings, working groups, and industry events to strengthen relationships and gather market intelligence
• Collect, synthesize, and document partner insights in a clear, structured way
• Translate external feedback into evidence-based inputs that inform product discovery, prioritization discussions, and roadmap planning
• Identify recurring themes, unmet needs, and opportunity areas across partners and the broader market
• Work closely with Product, Delivery, and Leadership to ensure partner perspectives are well understood and considered in planning and decision-making
• Support product teams by providing contextual insight, validation, and partner impact analysis—without owning product decisions
• Identify opportunities for new partnerships or enhancements that align with product direction and organizational strategy
• Provide insights and recommendations to leadership on partnership approaches, ecosystem positioning, and sector dynamics

Business Services Analyst – Analyste, relations avec les partenaires

Client Services Representative

• Provide first-line client support via email, phone and chat
• Contribute to the development and updating of resources for staff and clients
• Participate in initiatives focused on the continuous improvement of services and processes
• Support cross-functional project teams as needed

Bilingual Client Service Coordinator

Operations

• Provide Level 1 and 2 support for Windows, macOS and Microsoft 365 environments
• Administer identity and access systems (Microsoft Entra ID, Okta)
• Support VPN and secure remote access solutions
• Maintain Active Directory, Windows servers and hybrid identity environments
• Provision and manage virtual machines and server virtualization platforms (VMware vSphere)
• Support core networking functions (DNS, DHCP, TCP/IP, VLAN)
• Participate in cybersecurity activities, including endpoint protection
• Support AWS environments and perform system monitoring and follow-up
• Manage service requests, tasks and small initiatives using tools such as Asana or Jira
• Develop and maintain system, configuration and process documentation

Business Services Analyst – Analyste, relations avec les partenaires

Bilingual Client Service Coordinator

IT System & Cloud Operations Analyst