IT System & Cloud Operations Analyst

CARMS

IT Systems and Cloud Operations Analyst at CaRMS providing support in hybrid IT environments. Focusing on user support, infrastructure, and cybersecurity within a collaborative team.

Posted 6/27/2026contractOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$65,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong technical proficiency in IT support and systems administration, along with the ability to effectively manage service requests and collaborate on cybersecurity initiatives. A solid understanding of networking principles and experience in hybrid environments are essential for success in this role.

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows SupportMacOS SupportMicrosoft 365Identity And Access ManagementActive DirectoryVirtual Machine ManagementVPN SupportNetworking (DNS, DHCP, TCP/IP, VLAN)Cybersecurity PrinciplesBasic Scripting (PowerShell)

Soft Skills

Problem SolvingTechnical Issue DiagnosisIndependent WorkCollaborationCommunication

Tools & Technologies

Microsoft Entra IDOktaVMware vSphereAsanaJira

Certifications & Qualifications

Bachelor's Degree in TechnologyBachelor's Degree in Management

Industry Keywords

IT SupportSystems AdministrationIT OperationsHybrid EnvironmentsEndpoint Protection

Tech Stack

Tools & technologies

AWSDNSMacOSTCP/IPVMware

About the role

Key responsibilities & impact

Provide Level 1 and 2 support for Windows, macOS and Microsoft 365 environments
Administer identity and access systems (Microsoft Entra ID, Okta)
Support VPN and secure remote access solutions
Maintain Active Directory, Windows servers and hybrid identity environments
Provision and manage virtual machines and server virtualization platforms (VMware vSphere)
Support core networking functions (DNS, DHCP, TCP/IP, VLAN)
Participate in cybersecurity activities, including endpoint protection
Support AWS environments and perform system monitoring and follow-up
Manage service requests, tasks and small initiatives using tools such as Asana or Jira
Develop and maintain system, configuration and process documentation

Requirements

What you’ll need

Bachelor's degree in Technology, Management or another related discipline
Three (3) years or more of experience in IT support, systems administration or IT operations
Hands-on experience supporting Windows and macOS environments
Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
Experience in identity and access management (Entra ID and/or Okta)
Experience with Active Directory or other hybrid identity environments
Experience managing virtual machines (provisioning, patching, lifecycle management)
Experience supporting VPN and remote access technologies
Basic networking knowledge (DNS, DHCP, TCP/IP, VLAN)
Understanding of core cybersecurity principles
Basic scripting skills (PowerShell or other equivalent tools)
Experience working in hybrid environments (on-premises + cloud)
Demonstrated ability to diagnose and resolve technical issues independently
Experience with task and project management tools (e.g., Asana, Jira)

Benefits

Comp & perks

Collaborative, pleasant hybrid work environment
Opportunities for professional development
Comprehensive benefits package
One of the industry's leading defined contribution pension plans