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CARMS

Bilingual Client Service Coordinator

CARMS

Bilingual Client Service Coordinator providing front-line client support via multiple channels. Engaging clients while working remotely in a fast-paced environment with a focus on quality service.

Posted 7/5/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support and service improvement within a healthcare context, leveraging strong communication skills and proficiency in Microsoft 365 tools. Bilingual capabilities in English and French enhance client interactions and resource development.

Highest-signal resume keywords
Client-Facing ExperienceBilingual (English and French)Microsoft 365 ProficiencyService Improvement InitiativesCross-Functional Team Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client SupportResource DevelopmentProcess ImprovementProject SupportOffice Administration
Soft Skills
CommunicationCollaborationProblem-Solving
Tools & Technologies
Microsoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft SharePointMicrosoft Word
Industry Keywords
HealthcareCustomer ServiceBusiness Administration

About the role

Key responsibilities & impact
  • Provide first-line client support via email, phone and chat
  • Contribute to the development and updating of resources for staff and clients
  • Participate in initiatives focused on the continuous improvement of services and processes
  • Support cross-functional project teams as needed

Requirements

What you’ll need
  • Minimum of five (5) years of experience in a client-facing role (preferably in healthcare)
  • College diploma in Business Administration, Customer Service, Office Administration, Communications, or a related discipline
  • Experience in a Microsoft 365 environment, including Microsoft Outlook, Teams, Excel, SharePoint, and Word
  • Bilingual (English and French)

Benefits

Comp & perks
  • Remote-first work environment
  • Comprehensive benefits program
  • Competitive defined contribution retirement plan (ranked among the industry’s best)
  • Continuous Quality Improvement (CQI)
  • Professional development opportunities