Bilingual Client Service Coordinator

CARMS

Bilingual Client Service Coordinator providing front-line client support via multiple channels. Engaging clients while working remotely in a fast-paced environment with a focus on quality service.

Posted 7/5/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$50,000 - CA$60,000 per yearWebsite

About the role

Key responsibilities & impact

Provide first-line client support via email, phone and chat
Contribute to the development and updating of resources for staff and clients
Participate in initiatives focused on the continuous improvement of services and processes
Support cross-functional project teams as needed

Requirements

What you’ll need

Minimum of five (5) years of experience in a client-facing role (preferably in healthcare)
College diploma in Business Administration, Customer Service, Office Administration, Communications, or a related discipline
Experience in a Microsoft 365 environment, including Microsoft Outlook, Teams, Excel, SharePoint, and Word
Bilingual (English and French)

Benefits

Comp & perks

Remote-first work environment
Comprehensive benefits program
Competitive defined contribution retirement plan (ranked among the industry’s best)
Continuous Quality Improvement (CQI)
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client SupportResource DevelopmentProcess ImprovementProject SupportOffice Administration

Soft Skills

CommunicationCollaborationProblem-Solving