Caribou

Full-stack Engineer

• Architect and build distributed, event-driven systems that support large-scale data and real-time interactions
• Lead major initiatives end-to-end: from technical design and data modeling to deployment and monitoring
• Collaborate closely with Product and Design to deliver delightful user experiences
• Ensure reliability, performance, security, and observability across the stack
• Mentor teammates and elevate engineering quality - through code reviews, technical design, and thought leadership

Senior Software Engineer

Platform Engineer

• Shape the architectural vision for our data platform, ensuring high-quality, self-service data assets across all business functions
• Lead the SDLC for your team, delivering platform and infrastructure improvements consistently and with clear communication
• Strengthen Caribou's GCP infrastructure by growing IaC coverage, optimizing cloud spend, and building platform resiliency
• Collaborate with Analytics and Product to understand platform needs and translate that context into a prioritized roadmap
• Mentor and coach engineers to deepen their expertise across data modeling, platform engineering, and technical leadership
• Help shape Caribou's engineering culture, contributing a perspective that touches every part of the business

Engineering Manager – Data and Platform Engineering

Customer Success Manager

• Answer inbound customer calls from the customer call queue.
• Provide professional, accurate, and efficient responses to customer inquiries, escalating issues as necessary
• Maintain detailed notes of customer interactions in internal systems
• Address loan payoff and insurance binder requests as needed
• Appropriately escalate customer complaints received via inbound channels according to Caribou’s internal Complaints Process
• Monitor and manage customer inquiries via the inbound email queue
• Respond promptly and professionally to all emails, notating customer interactions in internal systems
• Coordinate with internal team members who may already be assisting the customer to ensure consistency in communication.
• Triage third-party emails and route them to the appropriate departments or personnel.
• Support the Pending Lender Approvals and Lender Needs More Information process by reaching out to customers regarding lender requests.
• Review customer-submitted documents to ensure they meet lender requirements.
• Gather and verify any missing information on applications that could delay a decision.
• Maintain clear, professional communication in email and phone correspondence with lenders

Customer Success Specialist

Account Executive

• Qualify and nurture inbound leads generated through partner networks, conferences, events and marketing
• Leverage CRM tools to track, manage, and report on sales activities, pipeline health, and conversion metrics
• Create compelling outbound targeted campaigns for SMB space to effectively expand across franchise networks
• Identify and engage key decision-makers within home care agencies and related organizations
• Establish and cultivate relationships with key partners to drive new business growth
• Stay informed about market trends, regulatory changes, and competitive dynamics in the US home care landscape
• Manage the full sales cycle, from prospecting and qualifying leads to negotiating and closing deals
• Deliver compelling presentations and product demonstrations to prospective clients
• Build and maintain a healthy pipeline of qualified opportunities using HubSpot CRM
• Provide seamless handoffs to the Customer Success team for implementation.

• Architect and evolve the core agent orchestration layer
• Build durable, observable infrastructure
• Set the engineering bar
• Translate messy, real-world homecare workflows into robust automated systems

Senior Staff Software Engineer – AI Agent Platform

Financial Planning and Analysis

• Partner with key stakeholders primarily within Sales & Operations, Technology and Product, but more widely across the organization to create financial visibility and apply sound financial theory to assist in setting business priorities.
• Create and structure financial models needed in support of greenfield initiatives as well as scale core offerings.
• Think strategically and leverage analysis from models to aid in decision making.
• Ensure and validate efficient capital deployment and management across Caribou’s Sales & Operations, Technology and Product departments.
• Work closely with the Accounting function to anchor to actuals and proactively identify trends surfacing in the financials.
• Assist in conducting ad-hoc analysis and preparing recurring reporting deliverables with cross-functional teams.
• Support a variety of investor, capital investment and planning and Board reporting deliverables.
• Capture the entirety of financial implications across Caribou’s P&L, Balance Sheet and Cash position.
• Continuously develop, innovate and elevate analysis and reporting highlighting key insights that drive action.

Strategic Finance Associate

Product Marketing

• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
• Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
• Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
• Own the monthly workforce planning process to identify short-term staffing gaps and mid-term hiring needs.
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.
• Establish and maintain a robust VoC process with closed-loop mechanisms to identify and resolve customer pain points.
• Identify and project manage initiatives that directly improve the customer journey and overall brand satisfaction.
• Translate customer feedback into actionable GTM strategies, ensuring the sales and ops teams are aligned with customer needs.
• Work with cross-functional partners to ensure compliance and quality standards are met through the lens of the customer experience.