Caribou

Product Marketing

• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
• Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
• Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
• Own the monthly workforce and incentive planning process to identify short-term staffing gaps and mid-term hiring needs.
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.

Senior Manager, Go-To-Market Operations, Sales Tools

Product Manager

• Own and evolve Caribou’s agent-facing tooling experiences, from discovery to launch to iteration.
• Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales & Operations.
• Partner with Design and Engineering to deliver high-quality, intuitive user experiences for internal users.
• Use data and experimentation to drive decisions, size impact, and optimize key user flows.
• Translate both customer and agent insights into product decisions via lightweight research, interviews, and usability tests.
• Partner with Analytics and Sales & Operations to size opportunities and validate outcomes.
• Balance speed and quality by prioritizing scope while maintaining design and performance excellence.

Senior Product Manager

Business Operations

• Serve as the primary administrator for our financial systems, including Netsuite, UKG and Avalara. Manage day-to-day operations, while providing high-level hands-on support for users.
• Act as the product owner for the financial tech stack, identifying opportunities for automation and efficiency gains through gap analysis, process mapping, and system enhancements.
• Lead the hands-on customization of NetSuite and UKG. Gather complex requirements from stakeholders and translate them into technical specifications, custom workflows, and SuiteScripts.
• Ensure application reliability and performance during critical periods. This includes overseeing data accuracy for month-end and year-end close and building sophisticated, customized financial reports.
• Troubleshoot system errors, data issues, and workflow problems to ensure minimal disruption to financial operations.
• Maintain compliance with internal controls, accounting policies, and regulatory requirements.
• Liaise with third-party vendors and external consultants for more complex issues and system enhancements.
• Collaborate with cross-functional teams to develop detailed technical solutions, recommend suitable architecture, implement solutions that support new business initiatives and oversee the appropriate change management requirements.

Senior Manager, Go-To-Market Operations, Sales Tools

Senior Product Manager

Senior Business Systems Administrator – NetSuite