Caribou

Loan Officer

• Leveraging a consultative sales approach, you will advise customers on the purchase of additional protection products including vehicle protection services and other offerings
• Provide customers with a thorough explanation of the terms of their loans, as well as aftermarket products and extended service contracts
• Act as a product sales expert, maintaining elevated product sales attachment goals and expectations
• Effectively manage and maintain a large pipeline of prospective customers, and maintain acceptable levels of conversion
• Conduct business in an ethical and professional manner, in congruence with our lender guidelines, finance laws, and internal compliance guidelines
• Process finance deals accurately and fairly through financial sources to secure funding
• Perform needs assessments, overcome objections and manage the expectations of customers
• Other duties may be assigned

Senior Loan Officer – Auto Refinancing

Security Engineer

• You will own Caribou’s security and IT programs.
• Your team includes three senior security practitioners and a senior IT administrator.
• You set the direction, hold the strategy and vendor relationships, and keep the programs advancing.
• Caribou's security posture advances year over year - the program has a roadmap, diligence reviews go smoothly, and findings reflect it.
• SOC 2 Type II delivers clean with no surprises - systematic evidence collection, not a heroics sprint at audit time.
• Detection and response capabilities improve measurably - SIEM, CrowdStrike, Wiz, and DLP are operationally sound and the team can say why.
• GRC policy and control documents reflect how Caribou actually operates, not how it operated two years ago.
• Licensed tools earn their keep - Google Workspace, Slack, Atlassian, Asana, 1Password, and Adobe are actively used, not just provisioned.
• An operational AI enablement program that drives measurable adoption of licensed AI capabilities and a growing backlog of automated workflows.
• IT operations run without drama - the MSP delivers, support is responsive, and productivity loss from tech issues stays low.
• Every direct report has a growth plan, gets regular coaching, and is taking on more complex work than when you arrived.
• The vendor portfolio - security and IT - delivers expected value and you can demonstrate it.

Manager, Corporate Technology – Security & IT

Customer Success Manager

• Support Strategic Markets CSMs and the Head of Strategic Markets in servicing a portfolio of enterprise accounts
• Build decks and materials, and lead standard customer calls
• Onboard new customers, drive adoption, and manage change throughout implementation
• Deliver product training and coaching across the customer lifecycle
• Monitor usage and engagement metrics, and recommend ways customers can get more value from the product
• Triage and project manage customer issues to resolution
• Partner with teams across Caribou to solve customer problems and unlock value
• Help build and iterate on our enterprise customer success playbook

Senior Customer Success Associate, Strategic Markets

Product Marketing

• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
• Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
• Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
• Own the monthly workforce and incentive planning process to identify short-term staffing gaps and mid-term hiring needs.
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.

Senior Loan Officer – Auto Refinancing

Manager, Corporate Technology – Security & IT

Senior Customer Success Associate, Strategic Markets

Senior Manager, Go-To-Market Operations, Sales Tools