Caribou

Product Marketing

• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
• Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
• Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
• Own the monthly workforce planning process to identify short-term staffing gaps and mid-term hiring needs.
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.
• Establish and maintain a robust VoC process with closed-loop mechanisms to identify and resolve customer pain points.
• Identify and project manage initiatives that directly improve the customer journey and overall brand satisfaction.
• Translate customer feedback into actionable GTM strategies, ensuring the sales and ops teams are aligned with customer needs.
• Work with cross-functional partners to ensure compliance and quality standards are met through the lens of the customer experience.

Senior Manager, Go-To-Market Operations

• Drive business results by enabling and scaling business operations to enable efficient growth and profitability.
• Establish and implement strong go to market strategies for the Sales and Operations organization.
• Identify and project manage high-leverage initiatives that improve the customer experience, sales & operational efficiency, and team member effectiveness – key thought leader on the use of AI to drive down costs.
• Lead strategic projects bringing together stakeholders across finance, sales, operations, technology, people, compliance and more to address our biggest organizational opportunities.
• Represent your work to executive leaders to advocate for prioritization and resourcing and provide updates on progress and results.
• Partner cross-functionally to incorporate growth projections, financial goals, and business strategy into a strategic workforce and headcount plan.
• Implement effective training and enablement initiatives across Sales and Operations to drive efficient onboarding of new hires and ongoing development of the existing team.
• Own workforce planning and quality management strategy and team.
• Be a strategic conduit for business process outsourcing (BPO) partnerships, working closely with internal stakeholders to ensure alignment and enable the success of such partnerships.
• Work with cross-functional partners, including Sales and Ops leaders, to establish and drive accountability to productivity, quality, and compliance standards.
• Establish and maintain a strong voice of the customer and customer experience contact center with close loop mechanisms to resolve customer pain points.

Senior Director of Revenue & GTMO

QA Engineer

• Guide framework decisions: Choose and standardize testing tools (RSpec over Minitest, Jest over Mocha) and lead architectural adoption across the platform
• Build enablement infrastructure: Design factory patterns, data seeds, and service stubs enabling sophisticated testing in inner development loops without full integration
• Define quality standards together: Establish coverage thresholds, test suite structures for product types, and boundary metrics giving teams clear targets
• Optimize delivery pipelines: Integrate quality gates into CI/CD, balance performance and reliability, and analyze data to eliminate shipping bottlenecks
• Mentor and share best practices: Collaborate with teams on avoiding flaky tests, designing testable code, and building robust automated coverage
• Enable data-informed improvements: Analyze quality metrics (flaky tests, incidents, DORA) to identify systemic issues and facilitate process improvements

Senior Quality Engineer

Customer Support

• Be the primary driver of customer loan document completion, supporting customers through contract signing, Power of Attorney (POA) completion and stipulation collection.
• Manage a high volume of inbound and outbound interactions via phone, SMS, and email.
• Oversee Loan Advisor (LA) requests regarding contract signing.
• Be the customer’s primary point of contact post-sale until all loan documents are signed, escalating loan or product issues to the appropriate Loan Advisor as needed.
• Explain all POA documents and set up appropriate steps for completion.
• Be responsible for validating customer information to ensure the accuracy of the loan application.

Sales Support Specialist, Loan Processor

Security Engineer

• Maintain strong security posture by leading SOC investigations, threat hunting, and incident response
• Improve MTTD and MTTR in Year 1 by designing and building AI-assisted triage automation and reducing manual effort
• Cut false positive rate and improve threat visibility by injecting business context into detection logic
• Identify adversaries who bypass automated detection through proactive threat hunting
• Build cross-functional relationships to understand our customers, products, and processes

Senior Security Engineer, Automated Detection & Response

Graphics Designer

• Design responsive digital experiences across mobile and desktop.
• Create user-friendly landing pages that drive conversion and engagement.
• Ensure designs are optimized for performance, accessibility, and brand consistency.
• Bring designs to life through motion and video.
• Collaborate with growth and content teams to design email campaigns, display ads, social creative, and other digital assets.
• Support product launches, seasonal promotions, and ad campaigns with compelling creative campaign design.
• Analyze performance data and feedback to provide design improvements.
• Create compelling motion graphics and video content to support brand storytelling and performance marketing initiatives.
• Maintain and evolve Caribou’s design system across platforms.
• Uphold visual brand guidelines across all digital channels.
• Partner with copywriters and strategists to deliver cohesive, conversion-focused experiences.
• Use Figma as a core design tool for prototyping and production.
• Collaborate with developers to ensure seamless handoff of design assets.
• Content and motion graphics video creation experience (e.g., using After Effects, Lottie, or similar tools).

Senior Manager, Go-To-Market Operations

Senior Director of Revenue & GTMO

Senior Quality Engineer

Sales Support Specialist, Loan Processor

Senior Security Engineer, Automated Detection & Response

Digital Designer