Senior Customer Success Associate, Strategic Markets

Caribou

Senior Customer Success Associate supporting enterprise accounts at Caribou. Facilitating customer success through onboarding, training, and metrics monitoring.

Posted 6/25/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$65,000 - CA$80,000 per yearWebsite

About the role

Key responsibilities & impact

Support Strategic Markets CSMs and the Head of Strategic Markets in servicing a portfolio of enterprise accounts
Build decks and materials, and lead standard customer calls
Onboard new customers, drive adoption, and manage change throughout implementation
Deliver product training and coaching across the customer lifecycle
Monitor usage and engagement metrics, and recommend ways customers can get more value from the product
Triage and project manage customer issues to resolution
Partner with teams across Caribou to solve customer problems and unlock value
Help build and iterate on our enterprise customer success playbook

Requirements

What you’ll need

2+ years professional work experience in customer-facing roles
Track record of driving results with customers, stakeholders and teammates
Comfortable working with data and using metrics
Strong problem-solver who can navigate ambiguity
Excellent written and verbal communication
Highly organized with sharp attention to detail
Genuinely motivated by Caribou’s mission.
Nice to have: SaaS lifecycle knowledge.

Benefits

Comp & perks

Competitive salary
Stock options
Healthcare benefits
Summer half-days
Hybrid work-culture

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingcommunicationorganizational skillsattention to detailcustomer engagementproject managementdata analysiscustomer successstakeholder managementadaptability