Senior Manager, Go-To-Market Operations, Sales Tools

Caribou

Senior Manager driving go-to-market operations for Caribou Financial, enhancing sales efficiency and innovation through strategic leadership. Collaboration with sales and ops leaders to optimize productivity and performance.

Posted 5/29/2026full-timeChicago • Arizona, Colorado, Illinois, Maryland, Texas, Virginia • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
Own the monthly workforce and incentive planning process to identify short-term staffing gaps and mid-term hiring needs.
Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.

Requirements

What you’ll need

5+ years of experience in go-to-market strategy roles.
You are a curious, action-oriented problem solver, experienced at using data to identify defects and building trust across organizational functions.
You are highly analytical and can effectively work in a data-driven organization to translate data into high-impact initiatives.
You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results.
You have direct experience in capacity planning and workforce management processes.
You have experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows).

Benefits

Comp & perks

Competitive compensation: $120k - $150k
Eligible for annual performance-based Incentive
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

go-to-market strategycapacity planningworkforce managementdata analysiscustomer outreachlead managementdialer strategyCRM workflowssuccess metricsoperational efficiency

Soft Skills

problem solvinganalytical thinkingownershipcommunicationcollaborationcuriosityaction-orientedtrust buildingaccountabilitytransparency