Customer Service – Hotel and Cruise Booking
Destination Knot
Job Level
Mid-LevelSenior
About the role
- Participate in face to face and remote selling to new and existing customers
- Assess customer needs and suggest appropriate products, services and solutions
- Help develop and deliver sales bids, proposals, presentations and participate in product demonstrations
- Identify and contact prospective customers and build customer relationships to generate future sales and repeat business
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision
- Escalate the most complex issues to appropriate staff
- Perform other duties as assigned
Requirements
- High school diploma, secondary education level or equivalent
- Ability to participate in face to face and remote selling to new and existing customers
- Ability to assess customer needs and suggest appropriate products, services and solutions
- Ability to develop and deliver sales bids, proposals, presentations and conduct product demonstrations
- Ability to identify and contact prospective customers and build customer relationships
- Ability to handle complex clerical, administrative, technical or customer support issues under minimal supervision
