CareXM

Customer Support

• Answer incoming calls from patients and their families
• Provide support and information about healthcare services
• Triage calls and route them to the appropriate department
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure their satisfaction

Patient Support Customer Service Representative

Bilingual Medical Customer Service Representative, Spanish/English

Nurse

• Provide fast access to quality, compassionate after-hours RN telephone triage care to patients and caregivers of hospice and home health partners
• Communicate with empathy and understanding, especially when callers are experiencing a difficult situation
• Assess patient needs and provide appropriate care instructions
• Coordinate care with other members of the healthcare team
• Document patient care in the electronic health record (EHR)

Triage Nurse – RN

Account Manager

• This individual will work directly with CareXM clients and internal teams to retain and grow Enterprise customers
• Responsible for retention and overall relationship management for an assigned number of company’s key accounts
• Highly-focused on value-driven interactions at every level of the organization: From C-Suite, Executives to the nursing staff using the technology
• Strategic account planning that maps out a path for high customer satisfaction, revenue growth and client referrals
• Work closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures
• Deep knowledge and understanding of all products, tools and services offered by CareXM
• Act as a trusted advisor and advocate
• Occasional travel to support client relationships and/or sales team
• Prepare and deliver informed Quarterly Business Reviews to Executive Team members, focused on value realization
• Coordinate and collaborate with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients
• Lead and facilitate resolution of any client issue, change or enhancement
• Proactively work with clients to introduce and implement enhancements of services, when applicable
• Create meeting agendas, document meeting notes and client communications and develop creative solutions within a set scope of available options
• Communicate effectively with all internal teams regarding client changes and/or updates
• Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account
• Operate as a subject-matter expert (SME) for best practices and policies, educate his/herself on industry trends and the impact to our customers

Patient Support Customer Service Representative

Bilingual Medical Customer Service Representative, Spanish/English

Triage Nurse – RN

Enterprise Account Manager