Bilingual Medical Customer Service Representative, Spanish/English

CareXM

Bilingual Customer Service Representative providing healthcare support to Spanish-speaking communities. Managing calls, providing information, and ensuring customer satisfaction in a remote setting.

Posted 7/27/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate in both English and Spanish. Capable of triaging calls, resolving issues, and ensuring customer satisfaction while working independently and collaboratively.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsBilingual (English & Spanish)Basic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceBasic Computer Skills

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAbility to Handle Stressful SituationsWillingness to Learn

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Triage CallsHealthcare ServicesCustomer Satisfaction

About the role

Key responsibilities & impact

Answer incoming calls from patients and their families
Provide support and information about healthcare services
Triage calls and route them to the appropriate department
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure their satisfaction

Requirements

What you’ll need

Must be 18 years or older
High school diploma or GED
6+ months of customer service experience
Basic computer skills
Strong verbal and written communication skills in both English & Spanish
Ability to work independently and as part of a team
Ability to handle stressful situations
Willingness to learn and grow
Must be able to pass a background check for pre-employment screening

Benefits

Comp & perks

Paid training
Paid time off
Bonus program
401(k) plan
Life insurance
Employee assistance program