Enterprise Account Manager

CareXM

Enterprise Account Manager working with CareXM clients to strategize account retention and relationship management while ensuring service delivery and satisfaction.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and relationship development within the healthcare industry, focusing on client retention and satisfaction. Proficient in communicating complex solutions to diverse stakeholders and acting as a trusted advisor to enterprise-level clients.

Highest-signal resume keywords

Strategic Account ManagementEnterprise Client Relationship ManagementHealthcare Technology ExperienceExceptional Communication SkillsSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient RetentionValue RealizationProblem ResolutionQuarterly Business ReviewsStrategic PlanningHealthcare ProcessesProduct KnowledgeClient CommunicationMeeting Coordination

Soft Skills

Relationship DevelopmentEmpathySelf-AgencyMotivationLeadership

Tools & Technologies

Salesforce

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Healthcare IndustryEnterprise CustomersC-Suite EngagementHome HealthHospice

About the role

Key responsibilities & impact

This individual will work directly with CareXM clients and internal teams to retain and grow Enterprise customers
Responsible for retention and overall relationship management for an assigned number of company’s key accounts
Highly-focused on value-driven interactions at every level of the organization: From C-Suite, Executives to the nursing staff using the technology
Strategic account planning that maps out a path for high customer satisfaction, revenue growth and client referrals
Work closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures
Deep knowledge and understanding of all products, tools and services offered by CareXM
Act as a trusted advisor and advocate
Occasional travel to support client relationships and/or sales team
Prepare and deliver informed Quarterly Business Reviews to Executive Team members, focused on value realization
Coordinate and collaborate with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients
Lead and facilitate resolution of any client issue, change or enhancement
Proactively work with clients to introduce and implement enhancements of services, when applicable
Create meeting agendas, document meeting notes and client communications and develop creative solutions within a set scope of available options
Communicate effectively with all internal teams regarding client changes and/or updates
Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account
Operate as a subject-matter expert (SME) for best practices and policies, educate his/herself on industry trends and the impact to our customers

Requirements

What you’ll need

Bachelors’ Degree, 7+ years of sales and/or account management experience required, and 2+ years of experience working with large Enterprise customers desired
Previous experience working in the healthcare industry or with healthcare technology
Strong relationship development and management skills
High amount of self-agency and empathy + ability to demonstrate extreme ownership over dedicated set of accounts, supporting some of the largest Hospice and Home Health organizations across the country
Experience utilizing strategic account management practices
Proven track record of managing and scaling high-value, enterprise-level client relationships.
Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite)
Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers
Excellent problem resolution skills
Ability to develop and maintain relationships with C-Level executives
Ability to establish oneself as a trusted advisor
Ability to lead a diverse group in addressing customer needs
Highly motivated and results oriented
Previous experience using Salesforce as the project reporting tool and forecasting method, preferred
Ability to occasionally travel to support customers and/or industry conferences

Benefits

Comp & perks

Health insurance
Flex Spending/Health Savings Accounts
Dental Insurance
Vision insurance
Short Term Disability
A Day of service (8 hrs to volunteer in addition to earned PTO)
Paid training
Paid time off
401(k) plan
Life insurance
Employee assistance program