Patient Support Customer Service Representative

CareXM

Part-Time Patient Support Representative providing after-hours assistance to patients navigating their healthcare. Answering calls, providing support, and ensuring satisfaction with clear next steps.

Posted 7/27/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $13 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve issues. Capable of triaging calls and providing accurate information while maintaining a positive experience for patients and their families.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsStrong Written Communication SkillsBasic Computer SkillsAbility To Handle Stressful Situations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall TriageIssue ResolutionFollow-UpBasic Computer Skills

Soft Skills

TeamworkIndependenceWillingness To LearnProblem SolvingTime Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare ServicesPatient SupportCustomer SatisfactionPre-Employment Screening

About the role

Key responsibilities & impact

Answer incoming calls from patients and their families
Provide support and information about healthcare services
Triage calls and route them to the appropriate department
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure their satisfaction

Requirements

What you’ll need

Must be 18 years or older
High school diploma or GED
6+ months of customer service experience
Basic computer skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Ability to handle stressful situations
Willingness to learn and grow
Must be able to pass a background check for pre-employment screening

Benefits

Comp & perks

Paid training
Paid time off
Bonus program
401(k) plan
Life insurance
Employee assistance program