Carewell

Consultant

• Act as the lead advisor to leadership, providing best-practice recommendations for care coordination technology, patient engagement strategies, and service roadmaps.
• Author and formalize step-by-step SOPs for all activities, including patient intake, risk stratification, and escalation protocols.
• Design end-to-end clinical and administrative workflows to ensure seamless communication between patients, providers, and the Carewell team.
• Create the "Carewell Toolkit," including training manuals, templates, and "cheat sheets" to ensure scalability.
• Facilitate feedback loops during the pilot phase, updating workflows in real-time based on your findings and patient outcomes.
• Provide expert guidance on Medicare benefits, enrollment logistics, and system navigation.
• Review MSNs and EOBs for errors, resolve billing disputes, and identify pharmaceutical assistance programs to reduce out-of-pocket costs.
• Manage specialist scheduling, telehealth setups, and transportation, ensuring medical records follow the patient to prevent redundant testing.
• Serve as the central point of contact for families, providing updates and vetting non-medical resources like Meals on Wheels or respite care.

Licensed Clinical Social Worker – Consultant