Carewell

Customer Care Associate

Carewell

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$15 per hour

About the role

  • Help, support and care for our customers through quality conversations and customer service experiences
  • Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
  • Ensure every customer feels valued and supported
  • Build customer relationships based on trust, kindness, and reliability
  • Recommend products that best serve our customers’ interests
  • Practice active listening, clarify information, and diffuse tension for upset customers
  • Participate in ongoing training and learning opportunities
  • Utilize software, databases, scripts, and tools appropriately
  • Adhere to all company policies and procedures

Requirements

  • Must be located in Alberta, Canada
  • 1-2 years experience in customer care or service-related industry directly taking care of customers
  • Proven history of strong service attitude (volunteer experience, passion projects, etc)
  • Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice
  • Proficiency with computer skills and strong typing skills
  • Reliable access to a private, secure, quiet workspace
  • Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
  • Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa.
  • Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, February 9th - 20th
Benefits
  • The ability to work 100% remotely
  • Vacation
  • Holiday pay, with premium pay for working on the holiday
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder placementwebsite navigationtyping skillscomputer skills
Soft Skills
active listeningwritten communicationverbal communicationprofessional phone voicerelationship buildingtrustkindnessreliability