CareStar

General

• Act as point-of-contact to assist the individual to live in his/her home and/or community.
• Assist individuals served with linkages to service providers and community resources as needed.
• Identify barriers to compliance with individual’s healthcare regime, appointments and screenings.
• Work with individuals to create solutions to identified barriers and empower individuals to manage physician, and/or other key medical professionals, contacts, appointments and/or screenings.
• Communicate and collaborate with the individual’s healthcare team, including, but not limited to, the facility Social Worker and Waiver Case Manager.
• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Home Choice Assessment Specialist – Flex

Manager

• Oversees high-risk situations or problematic cases; advises administration as appropriate
• Participates in quality improvement activities including, but not limited to, Quality Improvement Committee Meetings, project teams, and monitoring productivity and tasks
• Monitor clinical employees adherence to CareStar, program, and State performance standards and follow-up with individual or systemic problems as needed
• Assists with agency educational training and staff development
• Participates in public relations activities and provider education
• Addresses consumer and agency concerns/complaints
• Responsible for ensuring that all services are submitted to Finance for billing
• Attends all program, community, and State meetings and training sessions as requested
• Directly supervises, manages and oversees staff, including hiring, firing and providing performance evaluations, salary recommendations and individual development goals and objectives
• Ensures new clinical employees and Clinical Supervisors receive the appropriate orientation
• Adheres to the CareStar Rule in performance of job responsibilities
• Understands and complies with CareStar Policies and Procedures
• Maintains confidentiality as related to patient information
• Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.

Clinical Manager

• Adheres to the CareStar Rule in performance of job responsibilities
• Understands and complies with CareStar Policies and Procedures
• Maintains confidentiality as related to patient information
• Directly supervises, manages and oversees staff, including hiring, firing and providing performance evaluations, salary recommendations and individual development goals and objectives
• Ensures new clinical employees and Clinical Supervisors receive the appropriate orientation
• Oversees high-risk situations or problematic cases; advises administration as appropriate
• Participates in quality improvement activities including, but not limited to, Quality Improvement Committee Meetings, project teams, and monitoring productivity and tasks
• Monitor clinical employees adherence to CareStar, program, and State performance standards and follow-up with individual or systemic problems as needed
• Assists with agency educational training and staff development

• Conduct face-to-face eligibility evaluations and assessments (e.g., Adult Needs and Strengths Assessment)
• Must be available during business hours, 8:00 a.m. to 5:00 p.m., to complete all job duties, including but not limited to phone calls, home visits, and returning emails.
• Travel to and from the individual’s home, not to exceed 2 hours each way.
• Develop and maintain individualized, person-centered care plans and Health and Safety Action Plans, make required reports to regulatory bodies, and complete incident reports as needed.
• Coordinate and authorize services across behavioral health, medical, and community-based systems
• Transition planning, including coordinating care and services to support individuals during changes in providers, settings, or levels of care.
• Assist individuals in accessing Medicaid and other essential services
• Monitor service delivery and ensure compliance with program guidelines
• Serve as the lead advocate and care coordinator for each participant
• Adhere to the CareStar Rule in performance of job responsibilities.