VP, People Systems
Dandy
Senior People Operations Manager
CareMessage
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $116,995 per year
Job Level
Senior
About the role
- Serve as a trusted advisor for complex employee questions about policies, benefits, payroll, and procedures
- Lead onboarding and offboarding, ensuring consistent, equitable, and positive experiences
- Partner with Finance and IT to ensure smooth provisioning and de-provisioning
- Conduct exit interviews, synthesize feedback, and recommend improvements
- Draft and update policies aligned with organizational goals, compliance, and DEIAB practices
- Recommend and implement solutions that improve processes and reduce pain points
- Ensure integrity and accuracy of HR systems (e.g., Sequoia One OS, Lattice, Lever)
- Develop and maintain reporting dashboards supporting KPIs such as headcount, turnover, engagement, and training completion
- Identify trends in data to guide leadership decisions
- Track compliance deadlines, manage documentation, and advise leaders on risk areas
- Partner with the Director of People to evaluate and improve systems and processes
- Partner with PEO on payroll and benefits administration, including escalations and audits
- Provide guidance to employees on benefits and leave policies, escalating sensitive issues
- Lead annual open enrollment logistics, including communications and Q&A sessions
- Support compensation structures and total rewards planning
- Lead logistics and communications for performance management cycles
- Partner with managers to develop actionable, equitable feedback aligned with SMARTIE goals
- Support career development, ensuring equity and access to growth opportunities
- Coordinate professional development programs and track impact
- Partner on engagement and DEIAB initiatives
- Manage recognition and culture programs, recommending initiatives to enhance belonging and connection
- Participate in team events, offsites, training, and culture-building activities
- Engage in ad hoc working groups supporting CareMessage’s mission
- Pursue growth and skills-based development opportunities
- Maintain accurate records of time, expenses, and engagements
- Exemplify C.A.R.E. values through mission-aligned work
- Support additional projects to advance organizational goals
Requirements
- Deep commitment to CareMessage’s mission and values
- 5+ years of experience in a senior role on a high-performing people operations or HR team
- 5+ years experience advising managers, navigating employee relations, and guiding complex employee decisions
- 3+ years completing operational HR tasks like payroll processing, policy and compliance, employee onboarding, employee offboarding, supporting benefits and open enrollment, and managing leave balances
- 3+ years managing and coaching people (This role does not currently manage people, but acts as an advisor to people managers. Understanding the the experience of people managers is critical.)
- Exposure to DEIAB-focused HR initiatives and brings experience managing and developing equity-based programs and systems
- Experience leading people operations processes in fully remote organizations
- Skilled at balancing operational excellence with forward-thinking problem-solving
- Exceptional interpersonal, analytical, and judgment skills
- Strategic thinker who can plan for long-term impact while executing daily operations
- Preferred: Familiarity with HR platforms such as Sequoia One OS, Lattice, and Lever
- Preferred: Experience recruiting for a B2B SaaS organization
- Preferred: Experience in healthcare technology
Benefits
- Competitive salaries and benefits packages
- Flexible work hours; fully remote team
- We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world
- Paid parental leave for biological and adopted children
- Half-day Fridays, every Friday
- 18 paid company holidays, including a one week mid-year and one week end-of-year break
- 9 wellness days to be used for self-care- or anything that comes up in life
- 15 days of PTO
- 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
- Generous medical, dental, and vision insurance for employees and their families
- Health Savings Accounts and Flexible Spending Accounts
- 401k retirement plan
- Short & long-term disability insurance
- $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources
- PerkSpot: Instant access to discounts on products & services from hundreds of vendors
- Annual budget for professional and personal development (webinars, online courses, books, and more)
- Volunteerism incorporated in onboarding and encouraged on an ongoing basis
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll processingpolicy complianceemployee onboardingemployee offboardingbenefits administrationopen enrollmentdata analysisreporting dashboardsperformance managementequity-based programs
Soft skills
interpersonal skillsanalytical skillsjudgment skillsstrategic thinkingproblem-solvingadvisory skillscommunication skillscoachingcollaborationcommitment to values
