CareMessage

Sales

• Own and exceed a personal quota of $1M in new ARR annually
• Lead complex, high-value sales cycles independently—from pre-discovery to contracting
• Independently source and qualify leads through outbound outreach, in-person meetings, and creative pipeline development strategies
• Drive research, ICP assessment, discovery, demo, and proposal processes that surface buyer pain, align to value, and set up long-term success
• Use ROI-based storytelling and business case development to build internal consensus with buyer teams
• Manage procurement, compliance, security, and legal workflows with minimal support
• Ensure quality and effective up-to-date assets, roadmaps, champion decks, and one pagers are shared with prospects
• Maintain a clean, up-to-date opportunity records and activity tracking in HubSpot with clear next steps and accurate stage, type, lead source, other property tracking
• Provide weekly forecasting with supporting commentary, pacing analysis, and risk mitigation plans
• Self-diagnose gaps in pipeline coverage, lead quality, or velocity and take ownership of course correction
• Use sales dashboards to inform prioritization, and report progress in team meetings and QBRs
• Adhere to CareMessage’s sales methodology, including mutual action plans, written success plans, and documented buyer goals
• Submit consistent activity logs, pricing proposals, and updates on opportunity progress, including effective outcomes-oriented sales handovers
• Take accountability for clean data and cross-functional coordination across Marketing, Product, and Implementation
• Serve as a subject matter expert on the FQHC segment and CareMessage’s value proposition
• Support webinars, conferences, and PCA/HCCN events to deepen regional awareness and trust
• Communicate how CareMessage improves health equity and operational performance for safety-net providers
• Set appropriate buyer expectations around implementation, adoption, and outcomes
• Use buyer stories and field intel to influence product roadmap and campaign development
• Identify and surface opportunities for strategic partnerships or regional expansion

Sales Manager

Program Manager

• CareMessage is seeking a strategic and highly experienced Program Manager for Tribal & Rural Health to proactively cultivate and manage relationships in the Tribal and Rural Health Market.
• This role is pivotal in driving adoption, engagement, acquisition, and retention in an emerging market for CareMessage, directly impacting CareMessage’s ability to achieve health equity at scale.
• This role will collaborate closely with internal teams, aligning closely with Implementation, Product, and Leadership to deliver measurable outcomes and exceptional customer experiences.
• This role builds on the expectations of a Customer Success Manager while expanding into strategic account management, combining scaled strategy with 1:1 sales and relationship management.
• It is ideal for a candidate with high ownership, outcome orientation, and comfort navigating resource-limited, equity-focused organizations. Candidates with direct experience working with Tribal Health organizations and the ability to build trust at multiple levels within complex healthcare networks will thrive in this position.

Program Manager – Tribal & Rural Health

People Operations

• Serve as a trusted advisor for complex employee questions about policies, benefits, payroll, and procedures
• Lead onboarding and offboarding, ensuring consistent, equitable, and positive experiences
• Partner with Finance and IT to ensure smooth provisioning and de-provisioning
• Conduct exit interviews, synthesize feedback, and recommend improvements
• Draft and update policies aligned with organizational goals, compliance, and DEIAB practices
• Recommend and implement solutions that improve processes and reduce pain points
• Ensure integrity and accuracy of HR systems (e.g., Sequoia One OS, Lattice, Lever)
• Develop and maintain reporting dashboards supporting KPIs such as headcount, turnover, engagement, and training completion
• Identify trends in data to guide leadership decisions
• Track compliance deadlines, manage documentation, and advise leaders on risk areas
• Partner with the Director of People to evaluate and improve systems and processes
• Partner with PEO on payroll and benefits administration, including escalations and audits
• Provide guidance to employees on benefits and leave policies, escalating sensitive issues
• Lead annual open enrollment logistics, including communications and Q&A sessions
• Support compensation structures and total rewards planning
• Lead logistics and communications for performance management cycles
• Partner with managers to develop actionable, equitable feedback aligned with SMARTIE goals
• Support career development, ensuring equity and access to growth opportunities
• Coordinate professional development programs and track impact
• Partner on engagement and DEIAB initiatives
• Manage recognition and culture programs, recommending initiatives to enhance belonging and connection
• Participate in team events, offsites, training, and culture-building activities
• Engage in ad hoc working groups supporting CareMessage’s mission
• Pursue growth and skills-based development opportunities
• Maintain accurate records of time, expenses, and engagements
• Exemplify C.A.R.E. values through mission-aligned work
• Support additional projects to advance organizational goals

Senior People Operations Manager

Product Manager

• Senior Product Manager responsible for owning the strategy and execution of Clinical Data and Interoperability verticals, building data infrastructure to measure Health Equity at scale\n• Lead interoperability strategy and deepen CareMessage integrations across key EHRs\n• You will work with a small, diverse team and report to the Director of Product; collaborate with Product, Customer Success and Engineering teams to understand customer needs and guide the product development process from ideation to development, allocating resources as needed\n• You are a superb communicator, a self-starter, and have a passion for solving problems that impact our broken healthcare system; experience in B2B health technology; deep understanding of users and interoperability\n• WITHIN 1 MONTH, YOU\'LL... Learn the product inside and out, including expertise in our data dictionary, data tables, and data infrastructure alongside fully familiarizing yourself with all of our existing interoperability and integration offerings\n• WITHIN 3 MONTHS, YOU\'LL... Lead the work of the Clinical Data and Interoperability verticals, including team ceremonies, collaborating on product requirements documents and releases; lead customer discovery; collaborate on Product Strategies and 2026 Roadmap\n• WITHIN 6 MONTHS, YOU\'LL... Manage the product lifecycle from ideation to launch; align annual roadmaps with strategy\n• Responsibilities: Own Clinical Data and Interoperability product vision and objectives; iterate data strategy to improve Health Equity; meet stakeholders; draft PRDs; ensure documentation; triage feedback; collaborate to set goals

Sales Manager

Program Manager – Tribal & Rural Health

Senior People Operations Manager

Sr. Product Manager - Data & Interoperability