CareMessage

People Operations

• Serve as a trusted advisor for complex employee questions about policies, benefits, payroll, and procedures
• Lead onboarding and offboarding, ensuring consistent, equitable, and positive experiences
• Partner with Finance and IT to ensure smooth provisioning and de-provisioning
• Conduct exit interviews, synthesize feedback, and recommend improvements
• Draft and update policies aligned with organizational goals, compliance, and DEIAB practices
• Recommend and implement solutions that improve processes and reduce pain points
• Ensure integrity and accuracy of HR systems (e.g., Sequoia One OS, Lattice, Lever)
• Develop and maintain reporting dashboards supporting KPIs such as headcount, turnover, engagement, and training completion
• Identify trends in data to guide leadership decisions
• Track compliance deadlines, manage documentation, and advise leaders on risk areas
• Partner with the Director of People to evaluate and improve systems and processes
• Partner with PEO on payroll and benefits administration, including escalations and audits
• Provide guidance to employees on benefits and leave policies, escalating sensitive issues
• Lead annual open enrollment logistics, including communications and Q&A sessions
• Support compensation structures and total rewards planning
• Lead logistics and communications for performance management cycles
• Partner with managers to develop actionable, equitable feedback aligned with SMARTIE goals
• Support career development, ensuring equity and access to growth opportunities
• Coordinate professional development programs and track impact
• Partner on engagement and DEIAB initiatives
• Manage recognition and culture programs, recommending initiatives to enhance belonging and connection
• Participate in team events, offsites, training, and culture-building activities
• Engage in ad hoc working groups supporting CareMessage’s mission
• Pursue growth and skills-based development opportunities
• Maintain accurate records of time, expenses, and engagements
• Exemplify C.A.R.E. values through mission-aligned work
• Support additional projects to advance organizational goals

Senior People Operations Manager

Product Manager

• Senior Product Manager responsible for owning the strategy and execution of Clinical Data and Interoperability verticals, building data infrastructure to measure Health Equity at scale\n• Lead interoperability strategy and deepen CareMessage integrations across key EHRs\n• You will work with a small, diverse team and report to the Director of Product; collaborate with Product, Customer Success and Engineering teams to understand customer needs and guide the product development process from ideation to development, allocating resources as needed\n• You are a superb communicator, a self-starter, and have a passion for solving problems that impact our broken healthcare system; experience in B2B health technology; deep understanding of users and interoperability\n• WITHIN 1 MONTH, YOU\'LL... Learn the product inside and out, including expertise in our data dictionary, data tables, and data infrastructure alongside fully familiarizing yourself with all of our existing interoperability and integration offerings\n• WITHIN 3 MONTHS, YOU\'LL... Lead the work of the Clinical Data and Interoperability verticals, including team ceremonies, collaborating on product requirements documents and releases; lead customer discovery; collaborate on Product Strategies and 2026 Roadmap\n• WITHIN 6 MONTHS, YOU\'LL... Manage the product lifecycle from ideation to launch; align annual roadmaps with strategy\n• Responsibilities: Own Clinical Data and Interoperability product vision and objectives; iterate data strategy to improve Health Equity; meet stakeholders; draft PRDs; ensure documentation; triage feedback; collaborate to set goals

Senior People Operations Manager

Sr. Product Manager - Data & Interoperability