CareMessage

Account Manager

• Own CareMessage’s growth-enabling partnership portfolio across partner type, strategic objective, business-line impact, operating model, economics, risk, owner, and next step.
• Operationalize the Partnerships Playbook, including partner taxonomy, selection principles, gating model, partnership briefs, decision rights, QBRs, scorecards, and sunset criteria.
• Manage a regular partnership operating rhythm that makes partner health, risk, economics, customer impact, product commitments, and next steps inspectable by the CRO and KFL team.
• Source, evaluate, develop, negotiate, and manage partnerships that can create market access, partner-sourced pipeline, partner-led ARR, referrals, co-sell opportunities, sponsored programs, customer expansion, or other measurable growth outcomes.
• Partner with Sales Leads to convert partner relationships into qualified opportunities, account mapping, co-sell motions, referrals, and partner-enabled customer conversations.

Strategic Partnerships Director

Chief Operating Officer

• Serve as a full member of the Executive Team and a strategic thought partner to the CEO in enterprise planning, decision-making, and organizational performance.
• Help shape CareMessage’s multi-year organizational strategy, not only execute it; bring an operating point of view that informs where the organization is headed.
• Act as the connective tissue between the Executive Team and our Key Functional Leaders, translating strategy into execution and surfacing tradeoffs clearly.
• Drive alignment across functional leaders so the organization executes as one team with shared priorities, not siloed functions competing for resources.
• Make and own difficult operational decisions; know when to push and when to yield.
• Own the operating plan; ensure functional priorities are resourced, sequenced, and connected to company OKRs.
• Translate enterprise strategy into a clear operating rhythm with defined priorities, ownership, and cadence.
• Establish disciplined execution practices that reinforce accountability and follow-through across functions.
• Own compliance and risk; ensure the organization meets applicable laws, regulations, and internal policies.
• Frame enterprise risks, tradeoffs, and sequencing decisions to support effective CEO and Board oversight.
• Coach functional leaders to build high-performing teams that produce more together than the sum of their parts.
• Partner with Finance on budget performance, resource allocation, forecasting, and long-term operating sustainability.

• Contribute to CareMessage’s market development strategy for Tribal Health.
• Build and manage a targeted account strategy across Tribal Health Organizations, Urban Indian Organizations, inter-Tribal health partners, regional associations, and aligned ecosystem partners.
• Use existing relationships and market knowledge to identify high-fit opportunities, partnership pathways, and customer needs.
• Develop CareMessage’s point of view on how patient engagement, outreach, reporting, and data capabilities can support Tribal Health priorities.
• Represent CareMessage at Tribal Health, Indigenous health, public health, and regional conferences where market presence and relationship-building are important.
• Build trust through culturally respectful engagement, strong follow-through, and clear understanding of local context.
• Source, develop, and close new Tribal Health opportunities through direct outreach, referrals, partner channels, conferences, and relationship-based business development.
• Build and maintain relationships with executive leaders, clinical leaders, operational leaders, IT/EHR stakeholders, and board or governance-adjacent stakeholders as appropriate.
• Identify strategic partnership opportunities with organizations serving Tribal Health, including technology partners, public health partners, associations, funders, and regional networks.
• Shape opportunities early by understanding customer priorities, funding pathways, operational readiness, procurement processes, and technical requirements.
• Develop account and territory plans that translate relationship-building into measurable pipeline and revenue.
• Personally own and close new Tribal Health ARR, with annual revenue targets to be finalized based on territory scope and ramp expectations.
• Lead complex, high-trust sales cycles from discovery through close.
• Conduct strong discovery across executive, clinical, operational, and technical stakeholders.
• Build compelling business cases that connect CareMessage’s capabilities to customer goals such as access, care gap closure, patient communication, staff efficiency, reporting, and health outcomes.
• Navigate multi-stakeholder decision-making, including budget, procurement, contracting, technical review, and implementation readiness.
• Develop a strong understanding of CareMessage’s product portfolio, roadmap, implementation model, and user workflows.
• Translate technical capabilities into clear customer value, including outreach workflows, segmentation, reporting, integrations, data exchange, and patient communication use cases.
• Partner with Product, Engineering, Professional Services, and Customer Experience to assess customer fit, implementation complexity, integration needs, and technical feasibility.
• Maintain a strong view of Tribal Health market trends, funding dynamics, policy changes, technology needs, competitive alternatives, and partnership opportunities.

Tribal Health Lead – Sales & Partnerships

Full-stack Engineer

• Join us to Improve Health Equity for 5 Million People!
• You will own and drive the technical direction of key Applications platform features, collaborating with Product, Customer Success, Data, and Engineering to design and deliver solutions that reduce administrative burden for safety-net clinics.
• You will design, build, and maintain full-stack features spanning the Rails backend (models, controllers, APIs, background jobs) and the React frontend (components, hooks, state management, forms, data fetching).
• You will share team lead responsibilities with peers, including mentoring L2 engineers, leading technical design discussions, conducting code reviews across both repos, and helping set technical direction for the Applications team.
• You will contribute to architectural decisions that shape how we evolve the core product, including API design, data model changes, frontend architecture, and the interplay between the monolith and the SPA.
• You will provide technical training and documentation for features you build and maintain, enabling support teams to monitor, troubleshoot, and measure the impact of product features in production.
• You will work closely with Product teams to understand requirements and lead technical input during solution definition, including ownership of technical scoping and active participation in Product Requirements Documents (PRDs).
• You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews.
• You will contribute to the team by participating in On-Call (PagerDuty) activities.

Senior Software Engineer, L3 Applications Team

• You will contribute to the technical delivery of key messaging platform features, collaborating with Product, Customer Success, Data, and Engineering to build solutions that deepen patient engagement and health outcomes
• You will build and maintain backend messaging systems using Ruby on Rails, including SMS/voice delivery pipelines, consent management workflows, message scheduling and orchestration, and Twilio integration layers
• You will participate in team rituals and discussions, give and receive code reviews, and grow your ownership of well-defined features under the guidance of senior engineers
• You will contribute to architectural discussions and learn from the design decisions that shape how we build and scale our messaging infrastructure, including delivery optimization, AI-driven message categorization, and multimedia messaging (MMS/RCS)
• You will provide documentation for the messaging features you build, enabling support teams to monitor, troubleshoot, and measure the impact of messaging features in production
• You will work closely with Product teams to understand requirements, contributing technical input during solution definition and collaborating on Product Requirements Documents (PRDs)
• You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews
• You will contribute to the team by participating in On-Call (PagerDuty) activities

Strategic Partnerships Director

Chief Operating Officer

Tribal Health Lead – Sales & Partnerships

Senior Software Engineer, L3 Applications Team

Software Engineer II, L2 Messaging Team