CareMessage

Product Manager

• Own our Clinical Data Product Vision, Strategy and Objectives
• Own our Interoperability Product Vision, Strategy and Objectives
• Iterate our approach to data through a deep understanding of how our product is designed to improve Health Equity
• Regularly meet with stakeholders to identify and prioritize users needs, and to help our team evaluate our product roadmap priorities
• Draft clear and comprehensive product requirement documents (PRDs) to clearly articulate the customer problem we are trying to solve, and how we see our product solving it
• Ensure all product documentation is up-to-date and accessible
• Be the point person on the Product team for answering product-related questions internally
• Help solve resolve user issues and triage feedback
• Collaborate with other members of the Product team to help set product goals and define success

Senior Product Manager – Data & Interoperability

Sales

• Own sales execution outcomes across new business, renewals, and expansion for FQHC, FCC, and Tribal Health Market.
• Be accountable for $2M in new ARR and 101% Net Revenue Retention.
• Provide execution leadership, coaching, and deal support to Growth Managers.
• Set standards for pipeline management, deal strategy, account planning, and forecasting.
• Step directly into priority or complex deals when needed.
• Use frontline deal experience to continuously improve sales processes and enablement.
• Attend regional conferences and collaborate with state-based partners to develop opportunities, partnerships, and pipeline.
• Personally own and close at least $500K in new Core Business ARR annually.
• Lead complex, high-stakes, or strategically important deals from discovery through close.
• Model best-in-class sales execution, negotiation, and account strategy.
• Translate firsthand selling insights into improvements in pricing, messaging, and tooling.
• Own Deal Desk operations, including pricing review, discounting strategy, contract structure, and approval workflows.
• Partner with Chief Revenue Officer, finance, or compliance to ensure deals meet margin, compliance, and risk standards while maintaining velocity.
• Define approval thresholds, escalation paths, and exception frameworks.
• Ensure consistent deal quality across all Growth Managers.
• Own the commercial RevOps spine across tools and workflows (CRM, forecasting, approvals, reporting).
• Ensure data integrity across pipeline, bookings, ARR, subsidies, and renewals.
• Partner with Chief Revenue Officer and RevOps lead on forecasting accuracy and revenue modeling.
• Identify friction across the revenue lifecycle and drive process improvements.
• Collaborate with Chief Revenue Officer on sales operations inputs including territory design, quota inputs, capacity planning, and compensation support.
• Partner with Growth Marketing on sales enablement.
• Develop onboarding, ramp, and training for Growth Managers.
• Equip sellers with clear pricing guidance, messaging, competitive context, and deal tools.
• New business revenue attainment ($2M total; $500K personal)
• Net Revenue Retention (101%)
• Deal velocity and close rates
• Forecast accuracy and pipeline health
• Growth Manager productivity and readiness

Director of Sales

Full-stack Engineer

• You will own and drive the technical direction of key messaging platform features, collaborating with Product, Customer Success, Data, and Engineering to design and deliver solutions that deepen patient engagement and health outcomes
• You will design, build, and maintain backend messaging systems using Ruby on Rails, including SMS/voice delivery pipelines, consent management workflows, message scheduling and orchestration, and Twilio integration layers
• You will share team lead responsibilities with peers, including mentoring L2 engineers, leading technical design discussions, conducting code reviews, and helping set technical direction for the Messaging team
• You will contribute to architectural decisions that shape how we build and scale our messaging infrastructure, including delivery optimization, AI-driven message categorization, and multimedia messaging (MMS/RCS)
• You will provide technical training and documentation for messaging systems you build and maintain, enabling support teams to monitor, troubleshoot, and measure the impact of messaging features in production
• You will work closely with Product teams to understand requirements and lead technical input during solution definition, including ownership of technical scoping and active participation in Product Requirements Documents (PRDs)
• You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews
• You will contribute to the team by participating in On-Call (PagerDuty) activities

Senior Software Engineer, L3 Messaging Team

Customer Support

• Lead operational execution of CareMessage’s customer and partner experience strategy.
• Ensure customers and ecosystem partners are onboarded effectively, engaged appropriately, and supported through structured lifecycle management.
• Manage the Professional Services team, Technical/Customer Operations Manager, and customer-facing individual contributors.
• Drive measurable improvements in onboarding quality, time to value, engagement consistency, and health monitoring.
• Collaborate closely with Sales, Product, Product Marketing, Clinical, Strategy, and Philanthropy.
• Optimize engagement models and reporting dashboards for customer health and productivity metrics.

Senior Manager, Customer Experience

• Deliver scoped integration work that connects external systems to our platform in a reliable, maintainable, and secure way
• Work hands-on building and maintaining API-to-API integrations and FHIR and HL7-based workflows with leading EHRs
• Work closely with Product, Customer Success, and Engineering to understand integration requirements
• Report to the Director of Engineering and play a key role in expanding our integration capabilities as we scale

Software Engineer II, L2 Integrations Team

• Establish and optimize CareMessage’s customer experience infrastructure, lifecycle standards, and operational rigor.
• Focus on building scalable systems for high-quality onboarding, engagement, health monitoring, and customer enablement across segments.
• Work closely with the Chief Customer Officer and manage the Sr. Manager of Professional Services and Customer Success functions.
• Ensure Gainsight optimization, standardized playbooks, customer lifecycle clarity, and scalable outreach models.
• Strengthen the operational foundations that make retention, adoption, and customer health predictable and measurable.

Senior Product Manager – Data & Interoperability

Director of Sales

Senior Software Engineer, L3 Messaging Team

Senior Manager, Customer Experience

Software Engineer II, L2 Integrations Team

Fractional Director of Customer Experience