CareMessage

Full-stack Engineer

• Deliver scoped integration work that connects external systems to our platform in a reliable, maintainable, and secure way
• Work hands-on building and maintaining API-to-API integrations and FHIR and HL7-based workflows with leading EHRs
• Work closely with Product, Customer Success, and Engineering to understand integration requirements
• Report to the Director of Engineering and play a key role in expanding our integration capabilities as we scale

Software Engineer II, L2 Integrations Team

Customer Support

• Establish and optimize CareMessage’s customer experience infrastructure, lifecycle standards, and operational rigor.
• Focus on building scalable systems for high-quality onboarding, engagement, health monitoring, and customer enablement across segments.
• Work closely with the Chief Customer Officer and manage the Sr. Manager of Professional Services and Customer Success functions.
• Ensure Gainsight optimization, standardized playbooks, customer lifecycle clarity, and scalable outreach models.
• Strengthen the operational foundations that make retention, adoption, and customer health predictable and measurable.

Fractional Director of Customer Experience

Growth Marketing

• Manage the full commercial lifecycle independently—from opportunity origination to close
• Qualifying inbound demand generated by Growth Marketing
• Sourcing outbound opportunities
• Leading discovery and demo conversations
• Advancing proposals through contract execution, renewal and expansion
• Drive research, ICP assessment, discovery, demo, and proposal processes that surface buyer/customer pain
• Use ROI-based storytelling, business case development, and QBRs/EBRs to build internal consensus
• Maintain clean opportunity records and activity tracking in HubSpot
• Document subsidy allocation and provide weekly forecasting
• Self-diagnose gaps in sales and expansion pipeline coverage
• Adhere to CareMessage’s sales methodology
• Submit consistent activity logs and updates on opportunity progress
• Serve as a subject matter expert on CareMessage’s core segments and value proposition

Growth Manager

Sales

• Own sales execution outcomes across new business, renewals, and expansion.
• Be accountable for $2M in new ARR and 101% Net Revenue Retention.
• Provide execution leadership, coaching, and deal support to L3 Growth Managers.
• Set standards for pipeline management, deal strategy, account planning, and forecasting.
• Personally own and close at least $750K in new ARR annually.
• Lead complex, high-stakes, or strategically important deals from discovery through close.
• Own Deal Desk operations, including pricing review and approval workflows.
• Own the commercial RevOps spine across tools and workflows.
• Collaborate on sales operations inputs including territory design and quota inputs.
• Develop onboarding, ramp, and ongoing training for Growth Managers.

Software Engineer II, L2 Integrations Team

Fractional Director of Customer Experience

Growth Manager

Sales Lead