Enrollment Specialist, Sales
CareHarmony
Enrollment Specialist – Sales
CareHarmony
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Telephonically educate and enroll patients in a Medicare-sponsored care coordination program for chronic illnesses (diabetes, high blood pressure, COPD, etc.)
- Work from an assigned patient pool, making outbound calls and educating patients on the advantages of the care program to persuade them to join
- Establish rapport with potential patients, overcome objections, and tailor messaging based on demographics, unique health concerns, and insurance
- Spend the majority of time on high-volume outbound calls (over 80% of time on the phone) and meet enrollment and call-volume metrics
- Take thorough real-time notes and perform high-quality data entry while multi-tasking
- Collaborate within the Patient Engagement Specialist (PES) team and support career growth initiatives
Requirements
- Sales acumen is required
- Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
- Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone
- Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
- Proven ability be able to work within a team dynamic and be a leader
- Articulate a warm and professional etiquette when speaking on the phone to patients
- Possess high-quality data entry skills with the ability to multi-task
- Natural ability to express empathy with a patient-focused mindset and engagement
- Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
- Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
- Availability during business hours (8 am - 5:30 pm - CST.)
- Associate degree or higher
- US-Based
