Activate Care

Healthcare Call Center Representative

Activate Care

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

About the role

  • 90-day full time remote contract during standard business hours
  • Make high-volume outbound calls to CareSource members to complete Health Needs Assessments (HNAs)
  • Guide members through structured questions about their health and well-being
  • Listen actively, provide clear explanations, and build trust with members during calls
  • Document all responses accurately and efficiently in designated systems
  • Meet daily and weekly performance goals for call volume and assessment completion
  • Maintain confidentiality and comply with HIPAA and company privacy standards
  • Escalate urgent member concerns to supervisors or clinical teams when needed
  • Collaborate with team members and supervisors to improve call quality and completion rates
  • Maintain effective communication and a constructive work environment with team members
  • Comply with organizational policies, privacy regulations, and documentation standards
  • Other duties as assigned
  • Help over 10,000 members complete assessments by listening with empathy, asking questions clearly, documenting responses, and connecting members with resources when appropriate
  • Work in a fast-paced, metrics-driven, remote call center-style environment and use technology to navigate multiple systems/screens

Requirements

  • Applicants MUST live in NEVADA to be considered
  • High school diploma or equivalent required; college coursework preferred
  • Minimum of 1–2 years of experience in customer service, call center, healthcare support, or related field
  • Strong verbal communication and active listening skills
  • Typing proficiency (40+ WPM preferred)
  • Comfort navigating multiple systems/screens
  • Proficiency in Microsoft Office or Google Suite; experience with CRM, call center, or healthcare systems highly desired
  • High-speed internet and a private, distraction-free workspace for remote work
  • Ability to stay positive and motivated in a fast-paced, performance-driven environment
  • Ability to conduct independent assessments and escalate concerns appropriately
  • Strong organizational, communication, and interpersonal skills
  • Comfortable with technology and remote collaboration platforms
  • Bilingual in English and an additional language (nice to have)
  • The Company will not sponsor applicants for work visas at this time.