Activate Care

Analyst

• Manage and conduct routine clinical case auditing processes to maintain high-quality clinical program operations.
• Analyze workforce compliance to ensure Community Health Workers (CHWs) maintain strict fidelity to evidence-based best practices and the specific care standards outlined in our customer partnerships.
• Audit case data to ensure clinical operations meet all customer quality requirements, including industry standards like NCQA-HEDIS and Medicare Stars.
• Identify data inconsistencies, documentation gaps, and workflow errors in the care process, flagging them for review and root-cause analysis.
• Define the clinical and operational requirements for quality measurement tools, working closely with the Data Analytics team to bring those tools to life.
• Maintain, update, and own the data inputs for operational trackers and performance dashboards utilized in large-scale regional initiatives.
• Compile raw operational data into clear, trending monthly reports for internal leadership and external partners.
• Translate complex quality metrics into actionable insights and visual presentations.
• Partner closely with multidisciplinary teams, including Operations, Data Analytics, User Experience, and Product, to share audit findings and brainstorm workflow solutions.
• Support the planning and execution of continuous improvement projects aimed at increasing the quality of care, CHW team productivity, and overall system efficiency.
• Assist in designing and facilitating staff training for navigation teams when new quality standards or improved care model processes are rolled out.
• Other duties as assigned.

Data Quality Analyst – HealthCare