Activate Care

Operations

• Growing Carelink: You will be one of the primary points of contact for our customers, providing exceptional support, enabling customer success via platform management, supporting the helpdesk and contributing to the ongoing improvement of our Carelink product.
• Building operational excellence: You will enable operational excellence across the organization working at the intersection of project management, data, and performance improvement.
• * Platform Management:*
• Provide Demos to support the sales cycle.
• Assist customers with product onboarding, implementation, and efficient and effective usage of the platform, including platform optimization and process improvements.
• Assist customers to adopt process changes and new features.
• Run regular platform management meetings with customers (users) and related vendors.
• Proactively identify, understand, address customer needs and pain points.
• Educate customers on best practices for utilizing our product to achieve their business goals.
• Provide prompt and effective technical support to customers via email, phone or video.
• *Helpdesk:*
• Manage the day-to-day operations of the customer support helpdesk, including tracking and prioritization of customer support tickets.
• Monitor key performance indicators (KPIs) related to customer support and identify trends and patterns in customer support requests to inform product improvements.
• Create and maintain comprehensive knowledge base articles and FAQs.
• *Product Support: *
• Work with product to provide feedback on areas for product improvement, prioritize and advocate for customer-driven product enhancements.
• Translate customer needs into actionable product requirements and participate in product roadmap planning and release cycles.
• *Operational Excellence: *
• Run projects using best practices, including driving appropriate analyses/ research, meeting project goals, managing timelines, and working with leadership to implement new processes, technology, or strategies successfully.

Platform Management, Ops Specialist

QA Engineer

• Manage and conduct routine clinical case auditing processes to maintain high-quality clinical program operations.
• Analyze workforce compliance to ensure Community Health Workers (CHWs) maintain strict fidelity to evidence-based best practices and the specific care standards outlined in our customer partnerships.
• Audit case data to ensure clinical operations meet all customer quality requirements, including industry standards like NCQA-HEDIS and Medicare Stars.
• Identify data inconsistencies, documentation gaps, and workflow errors in the care process, flagging them for review and root-cause analysis.
• Define the clinical and operational requirements for quality measurement tools, working closely with the Data Analytics team to bring those tools to life.
• Maintain, update, and own the data inputs for operational trackers and performance dashboards utilized in large-scale regional initiatives.
• Compile raw operational data into clear, trending monthly reports for internal leadership and external partners.
• Translate complex quality metrics into actionable insights and visual presentations.
• Partner closely with multidisciplinary teams, including Operations, Data Analytics, User Experience, and Product, to share audit findings and brainstorm workflow solutions.
• Support the planning and execution of continuous improvement projects aimed at increasing the quality of care, CHW team productivity, and overall system efficiency.
• Assist in designing and facilitating staff training for navigation teams when new quality standards or improved care model processes are rolled out.
• Other duties as assigned.

Quality Assurance – Improvement Specialist

Full-stack Engineer

• Implement well-specified features with guidance from senior engineers.
• Write clean, maintainable, and well-tested code that supports system reliability and scalability.
• Contribute to responsive web applications and progressive web apps.
• Participate in code reviews, technical discussions, and team ceremonies.
• Write and maintain automated tests to ensure system reliability.
• Collaborate with product and design teams to deliver user-focused solutions.
• Document code, specifications, and workflows for clarity and reusability.
• Learn and apply prompt engineering, AI-assisted dev tools, and automation frameworks to accelerate productivity.

Software Engineer – Full Stack

Marketing

• Set up and schedule marketing emails in HubSpot
• Build and maintain HubSpot workflows and basic automations
• Assist with managing and tracking marketing campaigns across channels
• Coordinate with freelance designers on graphic design projects (e.g., briefs, timelines, feedback)
• Update website content as needed (copy edits, new pages, or program updates)
• Schedule and post content to social media platforms following established guidelines
• Support research related to state health policy initiatives, including rural health transformation programs
• Conduct state-level research to inform partnerships, funding opportunities, and program strategy
• Assist with partnership research and tracking potential collaborators
• Support for attending state informational webinars and summarizing key takeaways as needed
• Review and flag relevant new RFPs and funding opportunities
• Other duties as assigned.

Platform Management, Ops Specialist

Quality Assurance – Improvement Specialist

Software Engineer – Full Stack

Temporary Marketing Associate