Customer Success Lead
A.E. Perkins
Enrollment Specialist, Sales
CareHarmony
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.)
- Work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program.
- Establish rapport with potential patients, overcoming objections to participation, and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance.
- Spend in excess of 80% of your time on the phone making high call volumes
- Maintain accurate, real-time notes and perform high-quality data entry
- Use Microsoft Office products (Outlook, Excel, Word, Skype) and other software platforms
- Work full-time Monday – Friday within assigned schedule
Requirements
- Sales acumen is required
- Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
- Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
- Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
- Proven ability be able to work within a team dynamic and be a leader
- Articulate a warm and professional etiquette when speaking on the phone to patients
- Possess high-quality data entry skills with the ability to multi-task
- Natural ability to express empathy with a patient-focused mindset and engagement
- Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
- Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
- Availability during business hours (8 am - 5:30 pm - CST.)
- Associate degree or higher
- US-Based
