Careers at Crown

Customer Support

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Parts Customer Care Representative

Account Executive

• Sell select products in a geographical territory and/or assigned accounts
• May work in a team approach and assist other sales positions with territory management and communication
• Participate in corporate and local campaigns
• Make sales calls to qualify prospects in person and over the telephone
• Generate leads
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters
• Collaborate with various departments within the branch.

Sales Representative, Business Development Representative – B2B, Entry Level

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

Aftermarket Sales Representative

Account Manager

• Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives.
• Develop existing accounts and seek new business.
• Analyze opportunities, identify key personnel, and develop strong business relationships.
• Consult and problem solve to enhance the Company’s position in existing and target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters.

Account Representative

• Responsible for maximizing the sale of dock and door equipment and parts & service for dock & door within a specified territory to meet sales objectives.
• Develop existing accounts & seek new business.
• Analyze opportunities, identify key personnel, & develop strong business relationships.
• Consult & problem solve to enhance the Company’s position in existing & target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, & forecasts.
• Develop & conduct product demonstrations & sales presentations.
• Prepare quotations & customer correspondence.
• Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information.
• Discuss sales activities with Sales Manager.
• Participate in ongoing training programs and meetings to enhance product knowledge and sales skills.

Account Representative, Dock Door

• Process incoming calls from both Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Customer Care Representative

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management

Engineer

• Justify, plan, and execute projects.
• Identify and communicate facility maintenance needs, develop office floor plans, and seek out appropriate furnishings or Company facilities.
• Develop request for quotes (RFQ’s), calculate returns on investment, and create capital project documentation.
• Create and manage project timelines, provide updates, develop reports, maintain records, give presentations, generate CAD drawings, generate Sketch Up drawings and estimates for projects.
• Evaluate building structures, electrical, plumbing, HVAC, hoist, and bridge systems, and/or other infrastructure for condition, performance, and compliance to applicable codes and standards.
• Investigate and implement new processes and technologies to improve operations and reduce costs.
• Utilize root-cause analysis to identify and eliminate problems.
• Develop documentation for justification and approval of facility improvement projects.
• Create, update, and maintain facility drawings.
• Work with appropriate company staff to plan, design, bid, and install new facility amenities such as furniture and / or signage.
• Assist personnel in ongoing design and acquisition of materials and services.
• Ensure efforts are in accordance with established guidelines to assure consistency and cost effectiveness.
• Responsibilities will include interaction with outside vendors / contractors, as well as company facilities staff.
• Assist with strategic and proactive planning.
• Communicate relevant information to various stakeholders.
• Conduct and complete sites assessments.
• Identify improvement opportunities and work with corresponding teams in implementing improved maintenance practices.
• Perform other duties as assigned.

Facilities Engineer

Outside Sales

• Maximize the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory
• Develop existing accounts and seek new business
• Analyze opportunities, identify key personnel, and develop strong business relationships
• Consult and problem solve to enhance the Company’s position in existing and target accounts
• Develop a territory management plan to maximize time with customers
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters

Account Representative – Outside Sales

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports, and customer correspondence
• Develop a territory management plan to maximize time with customers
• Discuss sales activities with management.