Careers at Crown

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

Customer Support

• Answer and process incoming parts calls from customers and service technicians
• Pull orders, receive and put up stock
• Order parts and develop relationships with Crown factory and outside vendors
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests
• Maintain direct contact with current and prospective customers
• Prepare customer quotes
• Process paperwork
• Inventory control to include cycle counts of stockroom, vans and customer consignments

Parts Customer Care Representative

Sales

• Responsible for market shares for Crown and other key product lines, financial performance, day-to-day activities of each branch's territory sales function
• Plan, conduct and participate in sales meetings
• Design and implement sales strategies and programs
• Coordinate activities among other managers ensuring proper communication
• Review and approve sales related functions as required
• Maintain direct contact with current and prospective Branch and National Accounts customers
• Offer support and oversee activities of sales group
• Assist staff in making customer calls
• Assist in daily time, territory, and account management
• Recruit, select, train develop and counsel direct reports
• Prepare budget for branch manager
• Review accounts receivables ensuring receipt of payment for the products provided

Sales Manager

Account Manager

• Responsible for maximizing the sale of dock and door equipment and parts & service within a specified territory.
• Develop existing accounts & seek new business.
• Analyze opportunities, identify key personnel, & develop strong business relationships.
• Consult & problem solve to enhance the Company’s position in existing & target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, & forecasts.
• Conduct product demonstrations & sales presentations.
• Prepare quotations & customer correspondence.
• Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information.
• Discuss sales activities with Sales Manager.
• Participate in ongoing training programs and meetings to enhance product knowledge and sales skills.

Account Representative – Dock Door

Account Executive

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions with territory management and communication.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads.
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries.
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters.
• Collaborate with various departments within the branch.

Sales Representative

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Manage the Aftermarket Sales Department to maximize the sale of material handling service and parts, industrial battery service, and operator training within the branch territory
• Develop sales strategies and conduct sales meetings
• Coordinate activities among other managers ensuring proper communication
• Review and approve sales-related functions as required
• Work to increase customer satisfaction and retention
• Maintain direct contact with current and prospective Branch and National Accounts customers
• Recruit, select, train, develop, and counsel direct reports
• Review accounts receivables and vendor invoicing
• Recommend payment terms and write-offs

Aftermarket Sales Manager

• Responsible for maximizing the sale of dock and door equipment and parts & service for dock & door within a specified territory to meet sales objectives.
• Develop existing accounts & seek new business.
• Analyze opportunities, identify key personnel, & develop strong business relationships.
• Consult & problem solve to enhance the Company’s position in existing & target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, & forecasts.
• Develop & conduct product demonstrations & sales presentations.
• Prepare quotations & customer correspondence.
• Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information.
• Discuss sales activities with Sales Manager.
• Participate in ongoing training programs and meetings to enhance product knowledge and sales skills.

Sales, Account Representative – Dock and Door Equipment

Engineer

• Support current process technology and implement improvements to department/plant operations
• Help prepare project justification including recommendations, make-vs-buy analysis, layout, cost impact and schedule activities
• Implementation of processes including equipment procurement, coordination of installation, process capability prove-out, training, process documentation, work standard measurement and production start-up
• Contribute to the product introduction process
• Review production problems as they are identified and implement solutions
• Develop, implement and update documentation and training
• Develop reports, project briefings and management presentations
• Perform other duties as assigned.

Manufacturing Engineer I – Assembly

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

Aftermarket Sales Representative – Outside Sales, Business to Business (B2B)

• Sell select products in a geographical territory
• Work in a team approach to assist other sales positions
• Make sales calls to qualify prospects in person and over the phone
• Generate leads and participate in information tracking
• Participate in training activities locally and at headquarters
• Collaborate with various departments within the branch

Sales Representative – Business Development Representative, B2B (Entry Level)

• Manage the Aftermarket Sales Department to maximize the sale of material handling service and parts, industrial battery service, and operator training within the branch territory
• Develop sales strategies and conduct sales meetings
• Coordinate activities among other managers ensuring proper communication
• Review and approve sales-related functions as required
• Work to increase customer satisfaction and retention
• Maintain direct contact with current and prospective Branch and National Accounts customers
• Recruit, select, train, develop, and counsel direct reports
• Review accounts receivables and vendor invoicing
• Recommend payment terms and write-offs.

• This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.