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Customer Care Representative
Careers at CrownCustomer Care Representative at Crown Equipment processing customer calls, dispatching Service Technicians, and handling service billing and records.
About the role
Key responsibilities & impact- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Requirements
What you’ll need- Less than 2 years related experience
- High school diploma or equivalent
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills, technical experience and knowledge a plus
- Ability to multitask
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- and much more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
dispatchingpayroll processingbillingwork order creationrecord maintenancemultitasking
Soft Skills
phone skillscommunicationorganizational skillsmath skillsleadership skills
Certifications
high school diploma