CARED

Head of Operations and Growth

CARED

full-time

Posted on:

Origin:  • 🇦🇺 Australia

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Job Level

Lead

About the role

  • Lead and elevate service delivery across allied health and disability services, ensuring seamless and impactful client interactions.
  • Recruit, onboard, and retain Allied Health professionals (Occupational Therapists, physiotherapists, psychologists, nurses, support staff).
  • Manage and inspire a compact, high-performing team and cultivate a culture of collaboration and excellence.
  • Identify bottlenecks and implement workflow improvements to streamline operations and boost productivity.
  • Oversee budgets, generate reports, and track KPIs to inform decision-making and growth.
  • Partner with CEO and Chief Product Officer to develop growth strategies, partnerships, new services, and geographic expansion.
  • Own the NDIS and Aged Care verticals and prepare expansion into the general market.
  • Design and deploy scalable systems and processes to support rapid nationwide and global growth while maintaining quality care.

Requirements

  • Proven operations experience in health, disability, or allied health services.
  • Hands-on experience recruiting and scaling clinical or allied health teams (OTs, physiotherapists, psychologists, nurses, support staff).
  • Experience working in lean, agile startup environments and rolling up your sleeves to execute.
  • Strong commercial and financial acumen; experience overseeing budgets and KPIs.
  • Ability to blend strategic planning with tactical execution and implement workflow improvements.
  • Excellent stakeholder communication and team leadership skills.
  • Passion for improving health outcomes and scaling services.