Customer Success Specialist
AcreTrader
Salary
💰 $26 per hour
Job Level
Junior
About the role
- Manage all client contact, including inbound calls, emails, and account changes, providing accurate consultations on tax and labor law questions
- Review and implement account changes promptly
- Perform follow-ups and non-phone account management tasks as needed
- Support other teams with business needs, goals, and project completion
- Report client feedback, including suggestions, complaints, quotes, account closures, and service upsells
- Handle inbound calls from household employers and employees with tax and labor law questions while ensuring exceptional service and operational efficiency
Requirements
- 1-3+ years of related client service experience
- Strong communication skills, both written and verbal
- Team-player, with a passion for delivering exceptional customer service
- Strong attention to detail
- Strong change agility and ability to shift quickly as needed
- A driven nature and willingness to tackle complex projects and goals
- Comfortable in a fast-paced environment
- Comfortable meeting and exceeding daily and weekly critical metric benchmarks
- Open to feedback, ongoing learning, and comfortable asking questions
- Reliable and consistently punctual
- Bachelor’s Degree preferred (Business/Economics/Government preferred)
