CaptivateIQ

Software Engineer

• Develop and execute the engineering strategy for a portfolio of new product initiatives, ensuring alignment with company priorities, customer needs, and long-term platform direction. Help identify new opportunities, shape technical direction, and guide product evolution from incubation through scale, including the thoughtful application of AI to create differentiated customer experiences and workflows.
• Recruit, grow, and inspire high-performing engineering organizations. Develop engineering managers and senior technical leaders while fostering a culture centered around ownership, velocity, innovation, and continuous improvement. Design organizational structures and engineering processes that evolve with product maturity.
• Guide architectural and organizational decisions that balance speed, scalability, reliability, and long-term maintainability. Stay close enough to the work to identify risks, challenge assumptions, and raise the quality bar across the organization.
• Drive alignment, prioritization, and execution across Engineering, Product, Design, and GTM teams. Create clarity in ambiguous environments, make thoughtful tradeoffs, and help teams move quickly while maintaining a high quality bar.

Director of Engineering, New Products

Support Engineer

• Own and resolve complex, high-impact customer cases, serving as the primary escalation point and driving thorough, professional resolutions that often require deep cross-functional coordination.
• Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, and data flows to uncover configuration gaps and root-cause drivers of discrepancies.
• Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes.
• Proactively partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive the prevention of recurring problems through systematic fixes.
• Develop deep product and domain expertise in CaptivateIQ's platform, data structures, and the broader domain of sales compensation and business logic.
• Partner with internal teams to improve workflows, documentation, and tooling that support scalable operations. Identify patterns and recommend process improvements to enhance efficiency and customer experience.
• Provide actionable feedback to inform product enhancements and improve usability.
• Champion consistency and quality across customer communications. Effectively translate complex technical findings into clear, professional, and actionable insights for both technical teams and non-technical stakeholders.
• Lead or significantly contribute to initiatives that enhance support processes, tools, internal documentation, and knowledge sharing to ensure team scalability and efficiency.

Senior Technical Support Agent

Account Executive

• Drive new business by identifying, managing, and closing opportunities from lead to deal.
• Build and manage a strong pipeline using proven sales methodologies like MEDDPICC.
• Prospect strategically via outbound calls, emails, and social outreach to engage target accounts.
• Lead compelling sales demos that highlight CaptivateIQ’s value and address customer pain points.
• Develop deep product knowledge to effectively position CaptivateIQ against competitors.
• Collaborate cross-functionally with Solutions Engineers, Customer Success, and Marketing to drive revenue.

Mid-Market Account Executive

Marketing Operations

• AI & Automation Strategy: Transform manual marketing & BDR processes into automated, scalable workflows across campaign execution, lead management, and content distribution
• Data Enrichment & Segmentation: Lead advanced enrichment strategies using tools such as Clay and UserGems to build highly targeted audiences and trigger-based outreach
• Experimentation: Design and execute operational experiments to evolve beyond traditional funnel models (e.g., static lead scoring) toward real-time intent and AI-driven propensity modeling
• Modern Prospecting Infrastructure: Partner with BDR leadership to replace volume-based outreach with insight-driven engagement powered by enriched data and intent signals
• Enrichment Automation: Build and manage automated “waterfall” enrichment processes that provide actionable prospect intelligence, not just contact data
• Sales & Marketing Alignment: Own the systems integration layer, ensuring insights and signals are accurately and effectively operationalized within Salesforce
• Roadmap & Planning: Define and own the Marketing Operations roadmap, including annual priorities, budget management, and performance tracking
• Revenue Alignment: Partner with Marketing and Finance leadership to ensure marketing investments are aligned to pipeline and revenue outcomes
• Team Leadership: Mentor internal team members and external partners, driving adoption of AI-first principles and operational excellence
• Technology Architecture: Serve as the primary owner and architect of the marketing tech stack, including Clay, HubSpot, Salesforce, Revsure, Netline, Breakout.io, 6Sense, UserGems, Nooks, Outreach, Neuron (data enrichments) and more
• Campaign Operations: Oversee execution of campaigns, including events, webinars, and content launches
• Operational Excellence: Maintain system health and compliance, including workflow optimization, data hygiene, email deliverability, and consent management

Director of Engineering, New Products

Senior Technical Support Agent

Mid-Market Account Executive

Director, Marketing Operations