CaptivateIQ

Manager

• Lead a growing team of Professional Services Consultants and Architects who implement CaptivateIQ's Incentive Compensation Management (ICM) solutions for our customers.
• Own a portfolio of strategic implementations and serve as the strategic liaison between delivery teams, Product, and Customer Experience leadership.
• Evolve our delivery frameworks, deepening consultative engagement with enterprise customers, and ensuring our implementations set clients up for long-term success and adoption.
• Track, monitor, and analyze KPIs (NPS, time-to-value, utilization, project profitability) to identify trends and improvement opportunities.
• Lead initiatives focused on scalability, automation, and knowledge sharing to drive faster, more consistent delivery.
• Champion a culture of consultative thinking and long-term customer success - coaching the team to look beyond go-live and focus on customer enablement and outcomes.
• Champion the strategic adoption of AI and automation to enhance team efficiency and insight, ensuring technology complements rather than compromises the consultative customer relationship.
• Manage delivery performance across the portfolio (capacity planning, utilization, margin, quality metrics, and customer satisfaction).

Senior Manager, Professional Services

Product Marketing

• Own all ICM-related product launches—partnering early with Product, Marketing, and Sales to craft compelling messaging, positioning, and launch strategies that accelerate growth.
• Equip sales with the right collateral, insights, and training to drive revenue for our ICM product.
• Monitor the competitive landscape, including product moves, pricing, and messaging. Translate findings into strategic insights for sales, product, and marketing teams.
• Create differentiated messaging that resonates with target buyers and supports our broader go-to-market and expansion strategies.
• Conduct and synthesize primary research to gather customer insights, identify pain points, and inform product and marketing direction.
• Build high-impact sales assets—such as decks, one-pagers, battlecards, and playbooks—that support pipeline generation and deal velocity.
• Work across teams to align on GTM priorities and ensure consistent execution from product ideation through launch and beyond.
• Serve as an evangelist of our voice of customer for our internal teams and a CaptivateIQ and industry expert to our prospect and customer base.

Senior Product Marketing Manager – ICM

Content Marketing Manager

• Build and continuously evolve a company‑wide content strategy aligned to growth priorities, target segments, and the buyer journey, translating strategy into clear editorial roadmaps and channel plans.
• Own and manage integrated content and social calendars, ensuring the right mix of campaigns, thought leadership, product narratives, customer stories, and lifecycle content are planned, produced, and shipped on time.
• Own the organic brand awareness motion via social: define content pillars and social voice, executive social and employee advocacy programs, channel‑specific formats, and trend/reactive content guidelines.
• Partner with customers and subject matter experts (SMEs) to develop unique points of view on the market, shaping signature assets such as category narratives, executive bylines, long‑form guides, research reports, and event keynotes.
• Lead the development of cornerstone content and atomize it across blog, social, newsletter, sales enablement, webinars, video, podcasts, and field events to maximize reach and ROI.
• Establish an editorial governance model including voice and tone, messaging guardrails, briefing templates, and QA standards to ensure clarity, consistency, and brand integrity.
• Collaborate with Product Marketing, Growth, Comms, Field, and Sales to align content with launches, demand programs, events, and enablement needs, setting clear briefs and success metrics.
• Use SEO and audience insights to inform topics and formats, build content clusters, and improve discoverability and conversion across web and owned channels.
• Instrument content analytics and reporting (traffic, engagement, SERP, backlinks, MQLs, influenced pipeline, social share of voice), translating insights into an experimentation roadmap.
• Coordinate external partners (agencies and freelancers) with clear briefs, SLAs, and editorial standards to scale production as needed.
• Drive operational excellence across intake, prioritization, production workflows, and reviews, improving speed‑to‑publish and content quality.

Senior Content Marketing Manager

Engineering Manager

• Lead, inspire, and grow multiple distributed software engineering teams, fostering a culture of high trust and psychological safety.
• Develop engineering talent through effective coaching, mentorship, and performance management, with a focus on growing senior and staff-level engineers.
• Own the end-to-end delivery and operational excellence of your teams' portfolio, ensuring critical user-facing systems are reliable and secure at scale.
• Partner with Product, Design, and other cross-functional leaders to set a clear vision, prioritize roadmaps, and align a long-term strategy that optimizes for the entire organization.
• Provide technical leadership and direction by setting architectural guardrails and guiding major technical decisions without being a direct code contributor.
• Establish and uphold rigorous engineering standards, including SLAs/SLOs, security best practices, and QA processes to accelerate delivery and improve product health.
• Champion inclusive, async-first practices to ensure your teams, distributed across an ~8-hour time zone spread, can collaborate effectively.

Senior Engineering Manager

• Lead, inspire, and grow a distributed software engineering team, fostering a culture of high trust and psychological safety.
• Develop engineering talent through effective coaching, mentorship, and performance management..
• Own the end-to-end delivery and operational excellence of your teams' portfolio, ensuring critical user-facing systems are reliable and secure at scale.
• Partner with Product, Design, and other cross-functional leaders to set a clear vision, prioritize roadmaps, and execute on a long-term strategy that optimizes for the entire organization.
• Provide technical leadership and direction by setting architectural guardrails and guiding major technical decisions without being a direct code contributor.
• Establish and uphold rigorous engineering standards, including SLAs/SLOs, security best practices, and QA processes to accelerate delivery and improve product health.
• Champion inclusive, async-first practices to ensure your teams, distributed across an ~8-hour time zone spread, can collaborate effectively.

Vice President

• Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey.
• Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, driving convergence toward digital-first, AI-powered experiences.
• Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates.
• Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery.
• Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting.
• Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks.
• Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks.
• Regularly engage with customers, beyond escalation management, to form long-term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer.
• Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities.
• Establish, monitor, and continuously evolve KPIs aligned to digital adoption, reduced ticket volume, faster implementation times, improved NPS, and tangible customer value realization.
• Instill a culture of curiosity, ownership, and customer obsession across all Technical Services teams - foster the culture of experimentation and innovation.

Vice President, Technical Services

Project Manager

• Lead the end-to-end lifecycle of multiple customer implementation projects.
• Create and manage detailed project plans covering scope, timelines, resource assignments, and budgets.
• Establish trusted relationships with customer stakeholders to align on goals and expectations.
• Manage ongoing communications and status reporting, ensuring transparency.
• Identify and mitigate project risks using structured approaches.
• Maintain documentation such as risk logs, change control records, and lessons learned.

• Recruit, inspire, manage and grow a team of software engineers
• Serve as a tech lead/manager, helping drive the team while also delivering on smaller functionality as an IC
• Design, build, and maintain user-facing components, APIs, services, and systems to solve problems and delight users from end-to-end
• Mentor the professional development of each engineer through personal and performance management and coaching
• Work closely with product owners to set priorities, objectives and clarify direction for the engineering team
• Build and evangelize best practices, high engineering and security standards, and continuously improve our codebases and team processes

Engineering Manager – Sales Planning

Product Manager

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma.
With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.
Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!
About the role: We’re looking for a Lead Product Manager to lead the vision, strategy, and execution of our Business Planning initiative, Catalyst — a bold new product line that will transform how our customers plan, collaborate, and operate across their revenue organizations.
This is a zero-to-one leadership role: you will own the effort of bringing a new category-defining offering to market, working closely with engineering, design, GTM, and senior leadership (including ELT sponsors). You will be accountable for guiding our Catalyst Business Planning product from initial launch with early adopters through to market traction and scale.
Our Business Planning offering is positioned to become a connected planning platform, initially focused on revenue teams but designed to expand into adjacent workflows like finance, headcount planning, cost forecasting, anomaly detection, and beyond — exploiting the latest in AI/ML and forecasting techniques.
This is a rare opportunity to launch and grow a new business line that is viewed as critical to CaptivateIQ’s future.
Hybrid expectation: 3 days a week in our downtown Austin, TX or Menlo Park, CA office.