Capital Vacations

Account Executive

• Evaluate tour quality quickly and adapt your sales approach in real time.
• Present and sell Capital Vacations Term Product with confidence and professionalism.
• Consistently meet or exceed individual sales, close percentage, and penetration goals.
• Effectively handle objections and move deals forward with urgency and clarity.
• Partner with T.O.s and Sales Leadership to maximize closing opportunities when needed.
• Maintain accurate documentation and follow all compliance and sales process guidelines.
• Contribute to a high-performance sales culture built on accountability, professionalism, and results.

Sales Representative

Sales

• Guide guests on property tours, showcasing vacation ownership benefits.
• Present customized financial options.
• Close sales and exceed targets.
• Comply with company policies ensuring confidentiality and integrity.
• Lead, train, and mentor the Blended-Line Sales Team to maximize performance.
• Oversee daily sales operations and close sales transactions.
• Foster a high-energy sales environment that excites both clients and team members.
• Ensure high-quality guest experiences with polished presentations.
• Maintain team performance and stay updated on industry trends.

Blended Sales Associate, Podium Speaker

Marketing

• Generates customer excitement regarding our product
• Invites Owners to attend an Owners Update
• Invites Non-Owners to attend a sales presentation for Capital Vacations
• Assists guests and Owners with on-site and off-site needs
• Provides guests and Owners with a smooth, friendly, efficient check-in experience
• Understands qualifications and company policies and procedures
• Maintains up-to-date knowledge of the content of local shows, attractions, and locations
• Completes all necessary paperwork and reports accurately, completely and legibly
• Responsibly handles cash
• Maintains production at or above minimum performance standards
• Answers telephones-inbound and outbound calling
• All other duties as assigned

In-House Marketer

Voyage Sales Representative – Term Product

Manager

• Lead the Field Package Sales (FPS) team in Greensboro
• Execute high-impact marketing activities
• Recruit, coach, and mentor Sales Reps
• Surpass monthly budgets and maintain team morale
• Drive personal sales while ensuring excellent customer service

Area Manager

• Lead the Field Package Sales (FPS) team in events and festivals
• Drive tour flow through selling vacation packages
• Recruit, coach, and mentor Sales Reps
• Maintain personal sales production and team morale

Accounts Payable

• Responsible for preparations of accounts payable for Capital Vacation Resorts
• Enter new vendors, process check request, process invoices, and debit memos
• Accurately maintain and file accounts payable paperwork for Capital Vacation resorts
• Maintain and process information from the assorted resorts to generate reports on the appropriate deadlines
• Resolve accounts payable issues with proper documentation
• Enter data information in the accounts payable module
• Notes payable tracking
• Maintain current W-9s for vendors
• Maintain current certificates of insurance for vendors
• Research for vendors on payments and additional information requested
• Prepare and maintain spreadsheets for tracking information
• Correspondence with vendors, both verbally and written
• Assist in running reports to resolve payable issues
• Prepare system for preparation of yearly 1099s in January including mailing 1099s by January 31
• Follow up on 1099s promptly
• All other duties as assigned

Accounts Payable Clerk – Temporary Position

Events

• Provide excellent customer service in field package sales
• Attend the monthly sales event for interviewing
• Engage with potential customers to promote vacation packages

• Attend hiring event to apply for positions
• Participate in interviews and potentially receive job offers

Sales Associate

• Meet with existing Capital Vacations owners and talks through the opportunity to upgrade their ownership package.
• Work in an environment which provides many tools to deliver success, including group sales presentations led by industry veterans and team managers to assist closing your sales.

In-House Sales Representative

Operations

• Assists in coordinating all Board related functions with General Manager
• Assists the General Manager with all operational projects
• Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
• Is responsible for after hour calls relating to resort issues as needed
• Supervises and coordinates all operations of the Resorts departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
• Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
• Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
• Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
• Controls all guests vouchers and accuracy of the room or guests folios
• Aids guests with inquiries, requests, and complaints
• Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
• Disciplines subordinates when necessary
• Assists in training new team members
• Codes and processes payables for review by management
• Researches all Accounting related questions, discrepancies, and processes information promptly
• Contacts and negotiates vendor agreements as directed by the General Manager
• Coordinates and assists General Manager with the implementation of all policies and procedures for staff
• Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
• Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
• Complies with all Capital Vacations policies and procedures
• Performs all other related duties and projects as assigned

Operations Manager

• Sell vacation packages over the phone to qualifying guests NO COLD CALLING!
• Assist guests with inquiries about vacation properties and packages.
• Determine guest eligibility based on qualification standards.
• Participate in ongoing professional sales training to enhance your skills.

Outbound Sales Agent

Call Center Representative

• Call Center team in Myrtle Beach
• Hiring event with open interviews and potential on-spot hiring

Call Center Open Interviews

• Ensure exceptional customer service experience for our guests.
• Provide a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
• Responsible for the efficient and courteous operations of the front desk.
• Responsible for checking guests in/out.
• Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction.
• Check online travel agents for rental inbound.
• Run reports and correct errors before guest check-in.
• Prepare night audit daily, and respond to any online reviews.
• Answer and transfer calls from the switchboard using proper telephone etiquette.
• Ability to answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow-up calls to all guests issues.
• Send confirmation letters to owners/guests as needed.
• Make rental calls to notify owners whether their villa has been rented or not.
• Coordinate with all other departments to ensure a smooth response to guests requests.
• Process all incoming revenue from all departments daily.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments.
• Daily post office and banking runs.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week, order office supplies as needed.
• Enter maintenance and service requests in SPI promptly.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes, and cancellations.
• All other duties as assigned.

Hospitality Specialist

• The Regional Manager directly supervises FPS Area and Event Managers and marketing support team members to assist in developing, training, and recruiting staff.
• Develops and implements strategic marketing plans and sales plans, and forecasts to achieve corporate objectives for products and services.
• Achieve satisfactory profit/loss ratio and market share concerning existing standards and industry and economic trends.
• Ensures effective control of marketing results and takes corrective action to guarantee the achievement of marketing objectives falls within designated budgets.
• Oversee and evaluate market research and adjust marketing strategy to meet changing market and competitive conditions.
• Maintains relationships with industry influencers and key strategic partners.
• Guides preparation of marketing activity reports and presents to executive management.
• Maintains a consistent corporate image throughout all product lines, promotional materials, and events.
• Guides staffing, training, and performance evaluations to develop and control marketing programs.
• Coordinate the liaisons between Marketing and other sales-related units.
• Review and analyze marketing performances against programs, quotas, and plans to determine effectiveness.
• Helps supervision of Marketing Agents: interview, hire, and train agents; plan, assign, and direct work; performance review; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution).

Sales Representative

Blended Sales Associate, Podium Speaker

In-House Marketer

Voyage Sales Representative – Term Product

Area Manager

Area Manager

Accounts Payable Clerk – Temporary Position

Sales

Sales Associate

In-House Sales Representative

Operations Manager

Outbound Sales Agent

Call Center Open Interviews

Hospitality Specialist

Regional Manager – Field Package Sales