Operations Manager
Capital Vacations
full-time
Posted on:
Location Type: Office
Location: Branson • Montana • United States
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About the role
- Assists in coordinating all Board related functions with General Manager
- Assists the General Manager with all operational projects
- Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
- Is responsible for after hour calls relating to resort issues as needed
- Supervises and coordinates all operations of the Resorts departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
- Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
- Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
- Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
- Controls all guests vouchers and accuracy of the room or guests folios
- Aids guests with inquiries, requests, and complaints
- Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
- Disciplines subordinates when necessary
- Assists in training new team members
- Codes and processes payables for review by management
- Researches all Accounting related questions, discrepancies, and processes information promptly
- Contacts and negotiates vendor agreements as directed by the General Manager
- Coordinates and assists General Manager with the implementation of all policies and procedures for staff
- Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
- Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
- Complies with all Capital Vacations policies and procedures
- Performs all other related duties and projects as assigned
Requirements
- Associates degree in Hospitality Management, Bachelors degree preferred, or in place of a degree, 2+ years of relevant experience
- Minimum of two (2) years in the hospitality industry
- Knowledge and proficiency in Microsoft Office
- Knowledge and ability to use all basic office equipment
- Multitask-oriented, organized and able to set priorities
- Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
- Excellent communication skills, both written and oral
- Proven leadership skills
- Ability to process and resolve guest service requirements
- Ability to assist, train and direct staff where necessary
- Must dress professionally
- Flexible schedule, weekends and holidays are a must
Benefits
- Competitive Salary
- Paid time off
- Career growth
- Medical / Dental / Vision insurance
- 401k
- Enthusiastic team environment
- Travel Perks to all our Resort locations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hospitality managementpayroll processingaccountingvendor negotiationinventory managementguest service resolutiontime editingroom assignmentpolicy implementationmulti-tasking
Soft Skills
interpersonal skillscommunication skillsleadership skillsorganizational skillsflexibilitytraining abilityproblem-solvingpriority settingteam coordinationdisciplinary skills
Certifications
Associates degree in Hospitality ManagementBachelors degree in Hospitality Management