Capital One

Director, Chief of Staff, Bank Tech Payments

Capital One

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York, Virginia

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Salary

💰 $205,400 - $281,300 per year

Job Level

Lead

About the role

  • Act as a connector and strategic partner to the Managing Vice President and Senior Leadership of Bank Tech Payments (organization of over 470 employees)
  • Build cohesion and continuity across the Bank Tech Payments organization, towers and leaders
  • Lead development and implementation of short and long term strategic programs for the organization
  • Understand prioritization and delivery roadmap and identify cross-tower dependencies to manage impediments
  • Influence matrixed stakeholder teams and drive organizational processes that enable success
  • Partner with communications to enhance organizational brand and highlight strategic initiative impact
  • Assess new projects for feasibility and create project and implementation plans
  • Champion difficult or unpopular ideas and drive organizational change and operational excellence
  • Serve as trusted advisor to stakeholders and leaders across the enterprise and use strong judgment to inspire collaboration
  • Leverage Large Language Model tools to increase efficiency and operate with minimal direction on sensitive assignments

Requirements

  • Bachelor’s degree
  • At least 7 years of experience in Project Management, Process Management, or Program Management
  • 5+ years of experience in strategy development (preferred)
  • 5+ years of experience in budgeting and labor strategy (preferred)
  • 6+ years of experience driving organizational change and operational excellence (preferred)
  • 3+ years of experience partnering with engineering and product teams (preferred)
  • Exceptional track record of building strong business partnerships
  • Demonstrated success in critical thinking and problem solving
  • Experience with complex analysis and ability to balance critical priorities
  • Experience developing executive-ready presentations and telling a compelling story through data
  • Curiosity and ability to leverage Large Language Model tools to bring efficiency
  • Strong facilitation, negotiation and mediation skills
  • Strong business judgment, influencing skills, leadership and integrity
  • Meticulous organizational skills and follow-through; able to work with little direction on complicated, sensitive assignments
  • Ability to champion unpopular ideas and influence matrixed stakeholders
  • Must have work authorization; Capital One will not sponsor a new applicant for employment authorization.
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