Senior Manager, Operations Servicing Strategy, Fraud and Disputes
Capital One
PMP
Process Manager, Card Data Products
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $126,700 - $144,600 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Partner with key business intent owner and build teams
- Develop and maintain process documentation and drive continuous process improvements
- Perform quality assurance checks on actions taken to ensure accuracy
- Serve as subject matter expert to outside resources
- Monitor the progression of findings against mitigation plans
- Easily adaptable in a fast paced environment
- Problem-solve issues and correct errors
- Look for ways to streamline and improve overall process
- Maintain monthly dashboards and reporting
Requirements
- Bachelor's Degree
- At least 3 years of experience in Process Management, Project Management, Relationship Management or Risk Management
- At least 1 year of experience in Microsoft Office or G Suite
- Master's Degree preferred
- 5+ years of experience in Process Management, Project Management, Relationship Management or Risk Management preferred
- 2+ years of experience in JIRA and Confluence preferred
- PMP, Lean, Agile or Six Sigma certification preferred
Benefits
- Comprehensive health benefits
- Financial benefits
- Incentive compensation opportunities
- Performance bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Process ManagementProject ManagementRelationship ManagementRisk ManagementQuality AssuranceContinuous Process ImprovementData ReportingDashboard MaintenanceJIRAConfluence
Soft skills
AdaptabilityProblem-solvingCommunicationTeam CollaborationAttention to Detail
Certifications
PMPLeanAgileSix Sigma
