Senior Operations Team Lead – Global Payment Operations Fraud
Bank of America
Senior IT Operations Manager
MetroStar
full-time
Posted on:
Location Type: Hybrid
Location: Quantico • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $176,000 - $190,000 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Oversee daily IT production operations, ensuring high availability and performance of critical systems and services.
- Manage and monitor IT infrastructure, networks, and applications within a Network Operations Center (NOC) or IT Operations Center.
- Respond to incidents, identify root causes, and implement solutions to minimize downtime and impact on business operations.
- Lead and mentor a team of IT operations staff, providing guidance and support to enhance team performance.
- Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency.
- Collaborate with other IT teams, including engineering and security, to resolve technical issues and implement changes.
- Monitor system alerts, logs, and metrics to proactively identify and address potential issues.
- Prepare and present operational performance reports and metrics to leadership.
- Manage change management and maintenance schedules to minimize disruption to IT services.
- Ensure compliance with organizational policies, procedures, and industry best practices.
Requirements
- Active DoD Secret security clearance
- Bachelor’s Degree in Information Systems or Business Operations, or equivalent experience.
- You currently hold the ITIL4 Practice Manager: Plan, Implement, and Control Certification.
- 5+ years managing daily IT production operations ensuring system achieves established performance objectives.
- 7+ years’ experience working in a network operations or IT operations center.
- 5+ years’ experience implementing IT operations concepts, practices, and procedures.
- Strong understanding of IT infrastructure, including servers, networks, virtualization, and cloud environments.
- Excellent communication and collaboration skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and take ownership of projects.
- Ability to easily communicate recommendations and issues to high-level General Officers/executives to influence decisions that support the organization's overall strategic plan
- Proven experience managing and troubleshooting IT systems, networks, and applications.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT production operations managementincident managementIT infrastructure managementnetwork operationssystem monitoringchange managementperformance reportingroot cause analysisIT operations conceptstroubleshooting
Soft skills
leadershipmentoringcommunicationcollaborationanalytical skillsproblem-solvingindependenceownershipinfluencingteam performance enhancement
Certifications
DoD Secret security clearanceBachelor’s Degree in Information SystemsBachelor’s Degree in Business OperationsITIL4 Practice Manager: Plan, Implement, and Control Certification
