Loan Operations Process Owner
QCR Holdings, Inc.
PMP
Senior Manager, Operations Servicing Strategy, Fraud and Disputes
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Illinois, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $140,600 - $176,400 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Leading Strategic Direction
- Partnering closely with Line of Business leaders
- Designing strategic programs and initiatives
- Leading high impact transformation initiatives and change management
- Creating and delivering presentations to senior management
- Guiding and influencing senior management discussions
- Providing Operational Excellence
- Distilling big picture intent into tactical requirements
Requirements
- High School Diploma, GED, or equivalent certification
- At least 5 years of experience in People Leadership
- At least 5 years of experience directing process transformations or projects
- At least 3 years of experience in Strategic planning
- At least 3 years of Process OR Project Management experience in an operations environment, OR at least 3 years of Program Management experience in an operations environment
- Six Sigma, Lean, or PMP Certification preferred
- At least 7 years of experience leading process transformations or projects preferred
- At least 7 years of experience in People Leadership preferred
- At least 3 years of experience working with external partners or supplier management preferred
- At least 3 years of experience designing customer and associates' experiences in an omni-channel environment preferred
- At least 6 years of experience delivering transformational initiatives preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Comprehensive health, financial and other benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process transformationproject managementprogram managementstrategic planningoperational excellencechange managementcustomer experience designomni-channel experience
Soft skills
people leadershipinfluencingpresentation skillsstrategic directioncollaboration
Certifications
Six SigmaLeanPMP
