Senior Business Analyst – Card Servicing Strategy, GenAI & Servicing Ecosystem
Capital One
SQL
Senior Business Analyst – Marketing & Messaging Analytics
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: McLean • New York, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $99,000 - $124,400 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Serve as a Channel Subject Matter Expert: Develop a comprehensive understanding of our outbound digital messaging platforms and processes, becoming a go-to resource for all things email and the primary performer of monthly monitoring, to inform channel specific strategy and arbitration platform decisions
- Uncover Insights: Dive deep into email delivery and engagement metrics to identify key performance trends and opportunities to drive higher engagement and shape future arbitration strategies
- Ensure Optimal Delivery: Understand impact to performance metrics of inbox experience changes (e.g. Gmail inbox sorting algorithm updates, subscription management tools, AI summarization, etc.). Collaborate with our Enterprise marketers to craft and test innovative solutions that elevate email engagement
- Perform modeling/analytics to assist new product and pricing strategies for various lending products.
- Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
- Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
- Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Requirements
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 1 year of experience in analysis
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (Preferred)
- 1+ years of experience in Statistical model building (Preferred)
- 1+ years of experience in market research (Preferred)
- 1+ years of experience in SQL querying (Preferred)
- 2+ years of experience in business analysis (Preferred)
- 1+ years of experience in consulting (Preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
email delivery metricsengagement metricsstatistical model buildingSQL queryingbusiness analysismarket researchdata analysisproblem framinghypothesis testingsolution development
Soft skills
collaborationcommunicationstrategic thinkinganalytical thinkingproblem-solvingleadershipcreativityadaptabilityorganizational skillsmonitoring
