Information Operations Planner
Leidos
TypeScript
Principal Associate, Process Manager – Customer Resiliency, Recoveries Team
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $93,400 - $106,600 per year
Job Level
JuniorMid-Level
Tech Stack
SQLTableau
About the role
- Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
- Identify and implement process improvements driving issue resolution/risk mitigation activities
- Tracking and resolving process breakdowns
- Understanding customers’ needs of the process and driving process improvements
- Developing and maintaining formal process documentation including procedures and process flow diagrams
- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
- Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of Project Management or Process Management experience
- Bachelor’s Degree or Military experience
- 2+ years of Risk Management, Compliance or Risk Controls experience
- 2+ years of experience in Structured Query Language (SQL) or Tableau
- 2+ years of experience with data management, reporting and analytics
- 1+ years of experience using Lean & Six Sigma tools and methodology
- 1+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
- BPM, Lean, Agile or Six Sigma certification
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Process ImprovementRisk ManagementComplianceStructured Query Language (SQL)TableauData ManagementReportingAnalyticsLean & Six SigmaKey Performance Indicators
Soft skills
CollaborationProblem SolvingCommunicationCustomer UnderstandingData AnalysisLeadershipDocumentationTransparencySubject Matter ExpertiseInitiative
Certifications
Lean CertificationSix Sigma CertificationAgile CertificationProject Management Certification
