Customer Advocate
A.E. Perkins
Cloud
Fraud Transaction Case Coordinator
Capital One
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $43,680 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Capital One is seeking self-motivated individuals to join a fast growing company. The Fraud Transaction Coordinator will be responsible for handling cardholders’ fraud claims involving credit card charges on Capital One accounts. The fraud claims are required to be handled within predetermined time frames. Candidates with this knowledge will be able to determine correct avenues for resolving fraud claims for Capital One customers. In addition, the role includes completing necessary functions in several systems and making customer contact through both inbound and outbound phone channels. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One’s culture provides an excellent work environment and many opportunities for professional growth.
Requirements
- To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN) More than just a bank, more than just a career The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good—with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people, to people. . That’s life at Capital One. Your voice is our voice. We’ll champion you. It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will: Demonstrate the ability and willingness to learn Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change Demonstrate a strong customer focus that is rooted in empathy Communicate effectively with peers, management and customers, using appropriate methods of communication for role Exercise good judgment and independent decision-making skills Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs Demonstrate exceptional listening, questioning, call control and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record
