Capio Group

Salesforce Developer

• provide services, delivering ongoing maintenance, operational support, and updates for the systems maintained within the three Salesforce client organizations
• ensure the successful implementation of system updates
• provide operational support, optimize system performance
• manage the Software Development Lifecycle (SDLC) to maintain high-quality and efficient service delivery
• maintain integrations between Salesforce Orgs and external systems, ensuring seamless data flow
• conduct knowledge transfer activities to equip client staff with the necessary skills and expertise for continued operational success
• responsible for overseeing technical solution design, development leadership, integration strategy, and alignment with tasks and deliverables
• implement updates and provide ongoing maintenance with operational support including proactive system monitoring, performance tuning, user assistance, incident response within defined SLAs, regular health checks and documentation updates for existing applications
• implement system updates, including decisive bug fixes and performance optimizations
• lead and manage all phases of the SDLC from requirements gathering to deployment, rigorous testing, and post-deployment support
• maintain integration processes between Salesforce Orgs and external systems
• implement adaptive maintenance and apply security fixes to ensure compliance with security standards
• ensure all deliverables meet agreed-upon standards and best practices
• conduct thorough knowledge transfer activities for client staff and its designees

Salesforce Technical Lead

Project Manager

• Provide services, delivering ongoing maintenance, operational support, and updates for the systems maintained within the three Salesforce client organizations.
• Ensure the successful implementation of system updates and provide operational support.
• Optimize system performance and manage the Software Development Lifecycle (SDLC).
• Maintain integrations between Salesforce Orgs and external systems ensuring seamless data flow.
• Conduct knowledge transfer activities to equip client staff with the necessary skills and expertise for operational success.
• Manage project deliverables and be the primary contact for task completion.
• Implement system updates, bug fixes, and performance optimizations.
• Maintain integration processes between Salesforce Orgs and external systems.
• Conduct thorough knowledge transfer activities for client staff and its designees.

Scrum Master

• Provide services to implement a cloud-based Software-as-a-Service (SaaS) licensing and compliance platform.
• Responsibilities include project planning and governance, requirements elicitation and user story development, solution design, systems integration, API and interface development, data conversion and migration, configuration management, testing support, sprint execution, training and knowledge transfer, production deployment, and post-implementation support.
• Facilitate Agile delivery processes and support successful execution of project activities using Agile methodologies.
• Collaborate with Product Owners, Business Analysts, and stakeholders to maintain prioritized product backlogs.
• Monitor Agile performance metrics and recommend process improvements.

Business Analyst

• Lead business analysis activities supporting solution design, configuration, implementation, testing, and deployment.
• Conduct stakeholder interviews, workshops, Joint Application Design (JAD) sessions, discovery meetings, and business process reviews.
• Elicit, analyze, document, validate, and manage business, functional, technical, and non-functional requirements.
• Collaborate with architects, developers, testers, and configuration teams to clarify requirements and resolve issues.

Business Analyst Lead

• manage project timelines
• act as a technical advisor for the design, deployment, and migration of systems across IaaS, PaaS, and SaaS environments
• bridge the gap between engineering teams and executive leadership, ensuring infrastructure remains secure, scalable, and high-performing
• lead projects through all phases of the system development lifecycle (SDLC) using Waterfall, Agile, and Hybrid methodologies
• act as the Scrum Master, facilitating stand-ups, sprint planning, and backlog grooming
• lead the development of the IT technology portfolio and manage a cloud infrastructure capacity plan
• facilitate requirements elicitation and present technical reports/recommendations to executives
• review business needs to recommend and implement policy changes that ensure regulatory compliance and enforcement
• coordinate the procurement of products/services and manage complex vendor contracts
• direct the implementation and integration of enterprise networking, firewalls, and servers
• evaluate complex business problems and project solutions

Infrastructure Project Manager

Risk

• Provide IT Governance Support Services essential for improving the effectiveness of IT governance.
• Develop standardized procedures for adaptive IT governance, ensuring consistent practices across ETS.
• Develop an approach, roadmap, and connections for IT governance processes with the enterprise, Medicaid Information Technology Architecture (MITA), project, and data governance groups.
• Serve as the primary contact for the team and implement procedures to support IT governance.
• Lead training and community-building activities.

Lead IT Governance Analyst

• provide IT Governance Support Services that are essential for improving the effectiveness of IT governance
• analyze current IT governance processes to identify gaps and develop improved processes
• maintain an inventory of IT governance assets and their status
• collect and analyze data to support decision-making and continuous improvement
• develop standardized procedures for adaptive IT governance
• create and maintain an IT Governance roadmap that outlines maturity targets
• establish standard practices and timelines for IT budgeting, forecasting, and fiscal planning
• review current IT standards against industry best practices and relevant federal and state regulations
• facilitate workgroups to adopt and implement updated IT standards
• create training materials and recorded sessions on IT Governance for ETS product and delivery teams