Network Operations Center Technician I
1Path
Network Operations Specialist
Cape
full-time
Posted on:
Location: District of Columbia, New York, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Track and manage every detail of network rollouts: define project plans, coordinate resources, and escalate when things go off track.
- Develop and execute test cases for new functionality launches.
- Configure devices and create repeatable runbooks to ensure smooth deployments.
- Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date.
- Define and document processes to ensure smooth operations, especially during launches and testing.
- Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals.
- Build and maintain critical systems and 3rd-party tools that automate network operations.
- Deliver anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks.
Requirements
- 3+ years of experience in cellular core network deployments
- Ability to analyze cellular system trace data and pcaps, quickly identifying where issues should be routed
- Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion
- Experience drafting MOPs and executing maintenance windows
- Strong project management skills, including building and managing detailed project plans
- Hands-on experience troubleshooting and resolving network outages
- Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology
- Familiarity with Agile practices and task management tools like Jira (preferred)
- Experience working closely with telco infrastructure vendors (preferred)
