Senior Customer Experience Specialist – Contract Operations
BD
Customer Service Representative I
Canon USA
full-time
Posted on:
Location Type: Hybrid
Location: Mount Laurel • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $27 per hour
Job Level
Junior
About the role
- Provide professional, courteous, responsive and accurate service to customers in harmony with the Canon Brand image
- Answer incoming phone calls, emails and mail and handle internal requests to meet SLA
- Process terminations and submit tickets for waivers to close out buyout keep, upgrade, upgrade to returns and credit/rebills
- Provide routine customer service billing support: explain billing statements, take customer payments, handle collections, insurance, property tax and sales tax, issue credits, handle changes of service
- Perform basic troubleshooting procedures and record customer contact information while maintaining customer portfolio integrity
- Collaborate with team and management, practice customer focus, and maintain a positive professional attitude
- Maintain punctuality and adaptability to schedule or business needs
Requirements
- Entry level position with minimal years (2 years or less) of call center experience
- 1 year of Customer Service/call center experience required
- Flexibility to work any of the following shifts: 8:30am-5:00pm, 9:00am-5:30pm, 9:30am-6:00pm, 10:30am-7:00pm
- Hybrid work schedule requiring in-office Tuesdays and Wednesdays
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
- Ability to make sound, factual based timely decisions
- Ability to perform billing support including payments, collections, insurance, property tax and sales tax
- Ability to perform basic troubleshooting procedures
- Punctuality and professional attitude
- Ability to answer incoming phone calls, emails and mail and meet SLA
Benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
- competitive compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebilling supportcollectionsinsuranceproperty taxsales taxtroubleshootingMicrosoft Office
Soft skills
verbal communicationwritten communicationpunctualityadaptabilitycustomer focusprofessional attitudedecision making
