Canon USA

Customer Service Representative I

Canon USA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $18 - $27 per hour

Job Level

Junior

About the role

  • Provide professional, courteous, responsive and accurate service to customers consistent with Canon Brand image
  • Process terminations and submit tickets for waivers to close out buyout keep, upgrade, upgrade to returns and credit/rebills
  • Make sound, factual-based timely decisions to provide extraordinary service
  • Answer incoming phone calls, emails and mail; meet SLA and handle internal requests
  • Provide routine customer service billing support including explaining billing statements, taking payments, handling collections, insurance, property tax and sales tax, issuing credits, handling changes of service, basic troubleshooting, recording customer contact information and maintaining portfolio integrity
  • Practice customer focus, collaboration and communication with team and minimize distractions
  • Project and maintain a positive and professional attitude and be punctual

Requirements

  • High School Diploma or G.E.D. equivalent required
  • Experience Required: 1 year of Customer Service/call center experience
  • Basic knowledge and experience level of Microsoft Office products; at least intermediate level with Excel preferred
  • Strong verbal and written skills