Customer Service Representative
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Customer Experience Associate
Boll & Branch
full-time
Posted on:
Location Type: Hybrid
Location: Summit • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
JuniorMid-Level
About the role
- Engage with customers across multiple platforms (email, phone calls and chats) which might include placing orders, inventory checks, order status, delivery status and overall general questions
- Maintain exceptional relationships with our customers and cater to their needs, personalizing and engaging during every interaction
- Investigate lost or delayed orders by tracking shipment paths via USPS, and UPS
- Process returns shipped to HQ and provide reporting and visibility as needed
- Partner with the customer insights team to surface customer feedback
- Partner with the retention team to execute marketing campaigns
- Work cross functionally to identify issues, solve problems and share communications
- Process gift cards, and hand written notes for physical gift card customers
- Manage our customer chat messages in a quick and timely manner
Requirements
- Associates Degree preferred
- No experience necessary, but retail background is a major plus!
- Truly love being with and around people; and others should feel the same way about you
- Want to be a part of a high-energy startup culture and add to it
- Learn Boll & Branch's social mission and be inspired to be a part of what we're doing
- Be incredibly organized and able to juggle many projects simultaneously with a positive attitude
- Experience with Zendesk & Shopify or similar software is a major plus
- Possess a high processing speed and operate with a sense of urgency
- Have an Entrepreneurial spirit
- Love a great challenge, be ready to learn and have a `no task is too small' attitude
- Comfortable commuting to our Summit, NJ headquarters with a requirement to come into our office 3-5 days a week.
Benefits
- Medical, Dental, Vision, and Life/AD&D insurance
- Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
- Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
- Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer engagementrelationship managementproblem solvingorganizational skillssense of urgencyentrepreneurial spiritpositive attitudeadaptabilitycommunication skillsability to multitask
Certifications
Associates Degree
