Boll & Branch

Manager

• Create and publish performance reports that track core KPIs (such as AOV, CVR, CAC, ROAS).
• Maintain existing dashboards/reporting, identify and implement areas for improvement
• Identify where the gaps in data are and work in conjunction with the Data team to push through key blockers and improve analytics infrastructure
• Be an expert and key point of support for cross-functional partners on relevant platforms (looker, shopify, mixpanel etc.)
• Build and maintain strong independent relationships with key internal stakeholders (i.e. E-Comm, Performance Marketing, CX/Loyalty and Product team leads) to ensure effective communication and collaboration.
• Regularly update stakeholders on project progress, insights, and strategic recommendations
• Establish yourself as the thought leader for key cross-functional teams and be able to manage up when necessary
• Lead qualitative and quantitative consumer research for the entire organization, evolving our understanding of our target market through focus groups/surveys; represent the customer and their needs to all teams across the business
• Source external third party data to keep a pulse on industry and competitive trends, developing a distinct perspective on how these trends affect our business and strategy

Associate Manager, Consumer Insights

Procurement

• Assist with vendor WIP management and review
• Assist with Purchase Order management via our ERP system, Netsuite
• Assist with Sourcing related data entry and reporting in our PLM system
• Assist with Sourcing related projects regarding new development and ongoing initiatives
• Learn about the overall mission of the company and its products and understand the brand, customer, and department goals
• Collaborate with team members on various projects to gain real-world experience and help to research, propose ideas and find solutions

Sourcing and Production Intern

Designer

• Organize and maintain the work samples, swatch library, and archives
• Support the team in preparing presentations and design boards for internal and external reviews, including printing CADs
• Conduct trend research to ensure designs align with the Boll and Branch aesthetic
• Participate in design reviews, providing creative input and feedback
• Learn about the overall mission of the company and its products and understand the brand, customer, and department goals
• Collaborate with team members on various projects to gain real-world experience and help to research, propose ideas and find solutions

CAD Design Intern

Financial Planning and Analysis

• Document Management: Organize, file, and manage financial documents, ensuring they are accurate and up-to-date
• Data Entry: Perform data entry tasks, ensuring the accuracy and integrity of financial records in our accounting systems
• Accounts Payable and Receivable Support: Assist with invoices and maintaining records of transactions
• Reconciliation Tasks: Help reconcile financial records, identifying and resolving discrepancies
• Learn about the overall mission of the company and its products and understand the brand, customer, and department goals
• Collaborate with team members on various projects to gain real-world experience and help to research, propose ideas and find solutions

Finance & Accounting Intern

People Operations

• Participate in meaningful projects and shadow across key People & Culture functions including talent acquisition, onboarding, employee engagement, and performance management.
• Shadow and support HR Business Partners on employee relations, engagement initiatives, and talent development programs.
• Assist in Talent Acquisition efforts by helping review resumes, source candidates and assist with various hiring initiatives.
• Partner with the People Associate to maintain employee records, support onboarding processes, and assist with HR systems and data management.
• Contribute to employee engagement programs including events, communications, and recognition initiatives.
• Collaborate with the People & Culture Director and Chief People Officer on special projects and strategic initiatives that impact culture, organizational development, and the employee experience.
• Participate in team meetings and gain insight into how People & Culture strategy aligns with business goals.
• Assist with various ad-hoc projects as needed.
• Learn about the overall mission of the company and its products and understand the brand, customer, and department goals.
• Collaborate with team members on various projects to gain real-world experience and help to research, propose ideas and find solutions.

People & Culture Intern

Marketing

• Provide support on marketing campaigns across email, SMS, and print channels.
• Assist in executing email, SMS, and direct mail marketing campaigns.
• Assist in the conceptualization, creative briefing, and review process.
• Prepare industry and competitive research for email and SMS.
• QA day-to-day campaigns to ensure copy, assets, and links are correct.
• Collaborate with team members on various projects.

Retention Marketing Intern

Business Development Rep

• Work with the Business Development/Partnerships Team on a variety of day-to-day projects
• Engage in tasks such as account research, customer service inquiries, project management, assortment summaries, presentation creation, and sampling/display requests
• Collaborate with team members on varied projects to gain real-world experience
• Learn about the overall mission of the company and its products and understand the brand, customer, and department goals
• Report to Manager, Wholesale & Partnerships and liaise with the VP and Associate

Business Development Intern

Brand Manager

• Support the briefing and execution of retail initiatives and new store openings
• Conduct research to identify local partnership opportunities and develop recommendations on partners to pursue
• Support the activation of partnerships and local hospitality initiatives
• Provide on-site assistance with marketing events and activations during working hours, and represent Boll & Branch to external partners
• Prepare industry and competitive research

Brand Marketing Intern

Customer Support

• Engage with customers across multiple platforms (email, phone calls and chats) which might include placing orders, inventory checks, order status, delivery status and overall general questions
• Maintain exceptional relationships with our customers and cater to their needs, personalizing and engaging during every interaction
• Investigate lost or delayed orders by tracking shipment paths via USPS, and UPS
• Process returns shipped to HQ and provide reporting and visibility as needed
• Partner with the customer insights team to surface customer feedback
• Partner with the retention team to execute marketing campaigns
• Work cross functionally to identify issues, solve problems and share communications
• Process gift cards, and hand written notes for physical gift card customers
• Manage our customer chat messages in a quick and timely manner