FFS Support Representative
Farmers Insurance
Customer Service Representative I
accessiBe
full-time
Posted on:
Location Type: Hybrid
Location: Mount Laurel • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $27 per hour
Job Level
Junior
About the role
- Provide professional, courteous, responsive and accurate service to customers in alignment with Canon Brand image
- Answer incoming phone calls, emails and mail and respond to internal requests to meet SLA
- Process terminations and submit tickets for waivers to close out buyouts, keeps, upgrades, returns and credit/rebills
- Provide routine billing support: explain billing statements, take payments, handle collections issues, insurance, property tax and sales tax, issue credits, handle changes of service
- Perform basic troubleshooting procedures and record customer contact information and interaction details while maintaining customer portfolio integrity
- Make sound, factual-based timely decisions to provide extraordinary service experience
- Collaborate with team and management, minimize distractions, project positive professional attitude
- Work hybrid schedule, in-office Tuesdays and Wednesdays, work from home other days as permitted
Requirements
- 1 year of Customer Service/call center experience required
- Entry level position with minimal years (2 years or less) of call center experience
- Strong verbal and written skills
- Basic knowledge level of Microsoft Office products
- Flexibility to work any of the following shifts: 8:30am - 5:00pm, 9:00am - 5:30pm, 9:30am - 6:00pm or 10:30am - 7:00pm
- Ability to make sound, factual based timely decisions
- Ability to understand and carry out business strategy/goals consistent with position level
- Ability to answer incoming phone calls, emails and mail and meet SLA
- Ability to provide routine customer service billing support including explaining billing statements, taking customer payments, handling collections issues, insurance, property tax and sales tax, issuing credits, handling changes of service, basic troubleshooting
- Practice punctuality and professional conduct
Benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
- Competitive compensation package
- Hybrid work schedule (in-office Tuesdays and Wednesdays; option to work from home other days)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencebilling supporttroubleshootingMicrosoft Office
Soft skills
verbal communicationwritten communicationdecision makingcollaborationprofessional conductpunctuality
